Force Sign Out in Adobe Creative Cloud

To force Adobe Creative Cloud Desktop Application to forget your currently logged in account and allow sign in with your SHSU account, follow the steps below.

For Windows:

  1. Exit out of the Creative Cloud desktop application.
  2. Press the Windows Key + R to open the Run window.
  3. In the Run window, type "appdata" (without the quotes) and hit enter. This should open your AppData folder.
  4. Open the "Local" folder.
  5. Open the "Adobe" folder.
  6. Finally open the "OOBE" folder.
  7. Inside the OOBE folder, there should be a file named "opm.db" - delete it. It contains the old account data.

For Mac Os

  1. Close the Creative Cloud application.
  2. Navigate to: /Users/[user name]/Library/Application Support/Adobe/OOBE
  3. Delete the "opm.db" file.

Once you've deleted opm.db, launch Creative cloud again and try to sign in. It should now prompt you for an email and a password.