Outage Notice

For any questions or to report an outage, contact the IT@Sam Service Desk at 936-294-1950.

IT@SAM Service Desk Support Hours:


The IT@Sam Service Desk will be close during the holiday break, December 23, 2021 - January 3, 2021. As a reminder, to track updates regarding the SHSU network outage scheduled forJanuary 2, 2021 - January 3, 2021, follow us on social media @SHSUServiceDesk. 

Phones, Chat, and Remote Support 

    • 8 a.m. - 5 p.m. M-F

Main Campus Walk-ins - 

    • 8:00 a.m. – 5:00 p.m. M-F

The Woodlands Center Walk-ins - 

    • Closed

Cherwell Service Request Catalog

Faculty/Staff Portal 
Student Portal

The Cherwell Self-Service Portal provides communication with IT@Sam regarding technical issues you need assistance with.