IT@Sam

IT Strategic Alignment
IT Roadmap

Outage Notice

For any questions or to report an outage, contact the IT@Sam Service Desk at 936-294-1950.

IT Service Desk

Phone: 936.294.1950

Email: servicedesk@shsu.edu

Live Support: support.shsu.edu

Locations: 

Main Campus: AB1 Room 145

TWC Campus: Room 315

Support Hours:

Main Campus Walk-ins

  • 7:30 a.m. - 6:00 p.m. M-TH
  • 7:30 a.m. - 5:00 p.m. F

The Woodlands Center Walk-ins

  • 8:00 a.m. - 10:00 p.m. M-TH
  • 8:00 a.m. - 5:00 p.m. F

Phones, Chat, and Remote Support

  • 7:30 a.m. - 10:00 p.m. M-Th
  • 7:30 a.m. - 5:00 p.m. F

Quick Links

Faculty/Staff 
Students 
Parents
Live Support

Cherwell Service Request Catalog

Cherwell Portal 

The Cherwell Self-Service Portal provides communication with IT@Sam regarding technical issues.