IT@Sam

Outage Notice

For any questions or to report an outage, contact the IT@Sam Service Desk at 936-294-1950.

IT@SAM Service Desk Support Hours

Main Campus Walk-ins

  • 7:30 a.m. - 6:00 p.m. M-TH
  • 7:30 a.m. - 5:00 p.m. F

The Woodlands Center Walk-ins

  • 8:00 a.m. - 10:00 p.m. M-TH
  • 8:00 a.m. - 5:00 p.m. F

Phones, Chat, and Remote Support

  • 7:30 a.m. - 10:00 p.m. M-Th
  • 7:30 a.m. - 5:00 p.m. F

Blackboard & SHSU Online Support

Phone: 936.294.2780
E-Mail: blackboard@shsu.edu
Website: https://online.shsu.edu/support

Hours: Sunday - Saturday: 24hrs

Cherwell Service Request Catalog

Cherwell Portal 

The Cherwell Self-Service Portal provides communication with IT@Sam regarding technical issues.