Employee Assistance Program

All Sam Houston State University faculty, staff and family members have free access to the University of Texas Employee Assistance Program (UTEAP). The UTEAP is a program specifically designed to assist SHSU employees in times of need and is available to all faculty, staff and family members regardless of whether you participate in the ERS health insurance plan or not.

Newsletters - FrontLine

Visit this link to view the EAP monthly newsletter webpage.

Employee Assistance Program Brochures

English version

Spanish version


Frequently Asked Questions about the Employee Assistance Program

What is an Employee Assistance Program (EAP)?
An EAP provides assistance to help resolve issues related to marriage and family, stress and anxiety, grief or bereavement, finances, legal concerns, conflicts at work, and alcohol and drug problems to name a few.

What type of issues can the EAP help with?
UTEAP provides counseling sessions and support for all types of life concerns. Some of the most common reasons that employees contact the EAP are:

  • Stress & Anxiety
  • Alcohol/Drug Problems
  • Couples & Relationship Issues
  • Anger Management
  • Work Conflicts
  • Depression
  • Parenting & Family Concerns
  • Grief or Bereavement
  • Change & Life Transitions
  • Communication Skills

How much does it cost?
There is no charge to you or your family members to use the EAP services.

Who can access these services?
EAP services are available to faculty and staff employees, their spouse, live-in partner, and eligible dependent children.

Does SHSU have access to my EAP information?
No. EAP services are private and completely confidential. UTEAP will not release any information regarding your contact with the EAP without your written consent or as required by law.

How can the EAP help me?
The EAP provides up to five free counseling sessions per issue along with many other services. Please note that sessions are on a per issue basis. If you or a family member have a separate issue during the same year, you can contact the EAP again to receive new sessions for this separate issue.    

How do I sign up?
All faculty and staff have access to the UTEAP. You do not need to sign up.

How do I schedule an appointment?
Making an appointment is easy, confidential, and Free. Whether you need an appointment with a counselor, a legal referral, or want to take advantage of the WorkLife services, simply call (800) 346-3549. Or request an appointment online and one of the customer service representatives will contact you shortly.

What Legal and Financial resources are available?
Through the EAP, you have access to a free 30-minute face to face or telephonic consultation per issue with a network attorney. If you wish to retain the attorney after the initial consultation, you will receive a discount on the attorney's normal hourly rates. Many online resources are also available, including an interactive Online Will Program that provides you with a resource to create your own state-specific Simple Will privately in an online, secure environment.

All employees are also entitled to a no-cost telephone consultation with one of the financial counselors. Typical matters include credit counseling, debt and budgeting assistance, tax planning, retirement, and college planning questions.

Access the UTEAP WorkLife website and to visit the online legal and financial resources.
User Name: uteap ¦Password: uteap

What are WorkLife services?
Consultation and referrals for a wide range of WorkLife referrals are available through the EAP. The EAP can help you find real solutions for child care, elder care, care for persons with disabilities, and other convenience and wellness issues. You can speak directly with experienced counselors who will take the time to fully understand your concerns and explore care options with you.

After you hang up, the WorkLife Counselor will begin researching your specific care needs, freeing you to focus on your family, work or other issues in your life. Within a few days, you'll receive a return call and a packet containing provider profiles of regulated care providers who have openings, when, where, and within the price range you specified, along with educational materials to help you and your family make informed decisions.

There are also a variety of WorkLife resources available online. Login to the UTEAP WorkLife website.
User Name: uteap ¦Password: uteap

Please contact SHSU Human Resources at (936) 294-1070 if you have questions or concerns about the Employee Assistance Program.