Feedback

Last update: June 16, 2023

Students, Staff, Faculty, and other Stakeholders are provided a variety of methods for confidential communication. Students are required to fill out End-of-Course Evaluations. All Stakeholders may use the SHSU-COM Feedback Form to provide feedback or address concerns to the COM.

Find Support

Sexual Misconduct and Title IX investigations, grievance processes, and support services are facilitated through the Office of Institutional Diversity and Inclusion. These services include medical, counseling, legal assistance, and law enforcement. Students also may contact the SHSU Dean of Students with grievances, or the COCA to report violations of accreditation standards.

Support Services

Feedback Tools Presentation Graphic 3

The SHSU-COM Feedback Form offers an anonymous mechanism for all Stakeholders to provide feedback or concerns directly to SHSU-COM leadership. Responses will be reviewed by the Associate Dean for Educational Affairs and forwarded as appropriate to SHSU-COM leadership.

To offer an appropriate resolution, please report with the greatest details possible.

Resolution summaries updated on a monthly basis.

SHSU-COM Feedback Resolutions
Year	Date Reported	Reporter Classification	Summary of Concern	Summary of Resolution
2021	9/28/21	Staff	Systems course -realign material and assessments	Course director is aware of the feedback and made some adjustments to the course.
2021	9/28/21	Student	A faculty/staff behavior	Additional diversity training is upcoming. Identifying the person of concern is important for targeted intervention.
2021	9/29/21	Student	Dress code email lacked empathy	Not the intention; Timing of email not optimal; MSA followed up with students asking what they can do to help; only sent dress code reminder due to the number of visitors in the building.
2021	9/30/21	Student	Comment by faculty in class	Faculty member was not aware of the impact of the comment; this was brought to their attention.
2021	10/01/21	Prefer not to identify	Room capacity on the event request form	Room capacity was added to the form.
2021	10/07/21	Prefer not to identify	Emails to students also sent to faculty and staff	Medical Student Affairs will work with Ms. Haney to have all things shared with students shared with faculty and staff as well.
2021	10/7/21	Faculty; Faculty	COM building adopt a fragrance free policy	A policy does not exist in SHSU Facilities or Human Resources. For an individual accommodation, please contact HR.
2021	10/11/21	Faculty	Co-curricular/Extra review sessions schedule	A new policy regarding scheduling curricular and co-curricular events was just approved and will be shared COM-wide.
2021	10/12/21	Prefer not to identify	New cleaning product heavily scented	The cleaning product being utilized has been reviewed and approved by SHSU Facilities.
2021	10/12/21	Student	Research compliance - informed consent and spiritual content	This was shared with leadership so that it could be discussed with the course director.
2021	10/26/21	Student	Student and police officer incident	Met with UPD student interactions and safety concerns
2021	1/15/21	Staff	Communication from Provost's Office to shared services personnel	Listserv populated through Banner - appears shared services has different communication route; cannot change another entities listserv and have no way of knowing who receives which correspondence.
2022	1/12/22	Prefer not to identify	Social Media Utilization	Training on University Policy is forthcoming.
2022	1/20/22	Prefer not to identify	COM building temperature	Constantly working to regulate temperature in building; report specific areas, and that information will be submitted to main campus where it is controlled
2022	3/10/22	Student	Arrangement of ALC room - difficult to see speaker	Exploring how to rearrange the room and still maintain the group dynamic that the space was designed to facilitate.
2022	3/11/22	Prefer not to identify	Research process and requirements including travel	More robust procedures and tracking processes are being implemented and refined.
2022	3/15/22	Prefer not to identify	Communication and sharing information consistently	Communication is something we are always working to improve. Incorporating a variety of modes such as a newsletter, email correspondence, Blackboard announcements and postings, digital signage, meetings, coffee chats, etc. are being utilized.
2022	3/15/22	Student	Communication about sites/rotations on March 15, 2022	Discussed with Clinical Affairs and they are working to share as much information they have with students.
2022	3/17/22	Staff	Peer tutoring for OMS2 students	Looking forward to being able to provide this in the future.
2022	4/4/22 (4)	Faculty; Student	Evening classes for Education major students at TWC	Sent anonymous feedback to TWC and COE for review.
2022	4/6/22 (2)	Prefer not to identify; Student	Student concern regarding interaction with faculty/staff	Met with student to address communication and approach to situations.
2022	4/9/22	Faculty	A faculty/staff member's communication	Discussed the feedback with the supervisor.
2022	4/26/22	Student	Lack of timely response to anonymous feedback	Dr. West will do her best to speed the process up. Please contact her directly if needed.
2022	5/2/22	Prefer not to identify	Board Prep	Resources and materials for Board Prep are analyzed annually and modifications may be made if needed.
2022	5/2/22	Student	Ultrasound Training	Ultrasound Training continues to be included in pre-clerkship and was also incorporated in the clerkship preparation course.
2022	5/5/22	Student	TV Screens	The issue has been reported to IT@Sam.
2022	5/9/22	Other Stakeholder	Travel Funding	SHSU-COM has student travel guidelines that align with university requirements.
2022	5/23/22	Student	Changes	Transitions in faculty and staff are not uncommon in Higher Education. During changes, everyone works to ensure support and resources are maintained.
2022	5/27/22	Faculty	Student Support	Opportunities to assist with student tuition in the form of scholarships and grants are a current focus.
2022	7/8/22	Student	Transcript Information	Academic Standing is noted on the transcript at the end of each term. This includes good standing and academic probation.
2022	7/8/22	Faculty	SPAP Timeline	SHSU-COM will examine timelines, policies and processes.
2022	7/8/22	Other Stakeholder	Class Rank	Any reference of Class Rank in MSPEs will use “top 20% of the cohort” instead of 5th quintile.
2022	7/22/22	Faculty	Clerkship Preparation Course Grading	Grades are determined by the course director.
2022	8/15/22	Faculty	Patient Encounter Form in Leo	Adjustments were made to streamline the form and short videos were posted in Bb for student reference in an attempt to expedite the process.
2022	8/15/22	Student	Clinical Experiences	Core clerkship experiences are being monitored and adjusted as needed.
2022	8/15/22	Student	Providing Feedback	Several feedback options are available including completing the anonymous feedback form, course and faculty evaluations, thorough your class representatives, etc.
2022	8/16/22	Student	Birds around the building	Investigating ways to reduce the number of birds flying into the windows.
2022	8/25/22 (2)	Student (2)	COMLEX-USA Level 1 Performance Celebration	Class of 2024 will be recognized directly for their performance on Level 1. Additional information will be shared soon once logistics are settled since students are in different regions.
2022	8/25/22	Student	Notification regarding rotation changes	Discussed sending a direct email to students when changes are made to rotations in Leo.
2022	9/7/22	Prefer not to identify	Patient encounter logs	Created and posted videos to expedite the logging process as well as refined the diagnoses and procedures list.
2022	9/7/22	Faculty	Preceptor evaluations	Reach out to Clinical Educations with concerns about matching preceptors to students for evaluation purposes.
2022	9/7/22	Faculty	Class Rank	Rank will not change but performance on clerkship rotations will be highlighted in the MSPE.
2022	9/9/22	Faculty	Earning Honors in a Course	Discuss with the course director.
2022	9/16/22	Faculty	Diagnoses in the patient encounter logs	The request to refine and update the list of diagnoses will be shared with the clerkship directors.
2022	9/20/22	Faculty	Clerkship grades	Will be posted in Blackboard as soon as COMATs are available and will be on the transcript within 10 business days.
2022	9/23/22	Student	Blackboard	Blackboard Learn is SHSU’s Learning Management System (LMS) that all of the colleges utilize. More information may be accessed at: https://online.shsu.edu/campus/bbultra/
2022	9/23/22	Faculty	Clinical Regions	Stakeholders are constantly monitoring resources and experiences in the clinical regions and are working with partners to expand and enhance opportunities in each region.
2022	9/30/22 (2)	Student	COMAT Thresholds	Leadership is constantly monitoring performance and will continue to examine data and thresholds (fail, pass, honors). Discussed with OMS3 class on
2022	10/22/22	Other Stakeholder	Narrative Comments on Clinical Evaluations	SHSU-COM is monitoring narrative feedback provided by preceptors; additional training regarding needed narratives for MSPEs was conducted as a CME offering on November 10, 2022.
2022	10/26/22 (6)	Students	Course Concerns	Feedback was shared directly with leadership and brought to the attention of all stakeholders.
2022	10/31/22	Other Stakeholder	Grading Scale	SHSU-COM grading scale is F/P/H. Various scales were considered but this was decided prior to the matriculation of the first cohort.
2022	10/31/22	Other Stakeholder	Rotation Location	Rotation data is constantly being monitored and adjustments made as needed.
2022	11/04/22	Student	Retest and Remediation Exam Schedule	Leadership worked with stakeholders to adjust retest and remediation exam schedule for the end of the Fall semester to help reduce exam fatigue.
2022	11/04/22 (2)	Students	Group chat and feedback	Met individually with specific student doctors about concerns and written correspondence.
2022	11/04/22	Student	Ethics	Concern shared directly with leadership.
2022	11/11/22 (2)	Prefer not to Identify; student	Internal classroom temperature	Submitted work request to get the temperatures raised to higher temperatures.
2022	11/15/22	Student	Exam Information	Focusing on consistency of strengths and opportunities reports and other data. Reporting structure for performance recorded in Blackboard is consistent among the foundational courses.
2022	11/22/22	Student	After Hours Security Personnel	Concerns discussed and written feedback shared with UPD.
2022	11/22/22	Student	Course Content	This type of feedback should be included in the course evaluation.
2022	12/06/22	Other Stakeholder	Physician Lounge Access	Each hospital has the sole right to decide whether they will have a physician’s lounge and what the rules of entry are.
2022	12/07/22	Student	Journal Club	Journal clubs are required components of most residency programs and our mission is to prepare our student doctors for success in GME. SHSU-COM journal club is typically one hour per article.
2022	12/13/22	Staff	COMAT arrival time in one region	This information was shared with Clinical Education.
2023	1/03/23	Student	Reporting clerkship hours	Concern regarding honor system shared with stakeholders.
2023	1/10/23	Student	Faculty/staff concern	Discussed the feedback with the supervisor.
2023	1/12/23	Nursing Student	Scholarship	Forwarded to main campus.
2023	1/18/23	Staff	Changes with rotations	Communication with students discussed with Clinical Affairs.
2023	1/18/23	Staff, Student	Elective/selective rotations	Distributed additional information regarding options and availability.
2023	1/31/23	Student	Faculty/staff concern	Feedback discussed with the employee.
2023	2/09/23	Student	Trash	Communicated with building personnel.
2023	2/14/23	Student	Student Concern	Reached out to student.
2023	2/19/23	Faculty	Grading	Purview of the course/clerkship director.
2023	2/24/23	Student	Skills Demonstration	Shared with key stakeholders; Communication regarding grading will be clearer in the future.
2023	2/28/23	Student (3)	Course Feedback	Include this feedback on the course evaluation.
2023	3/08/23	Student	Advocacy	Shared concerns and inquiry for update with the leadership.
2023	3/10/23	Student	Class start and end times	Information shared with key stakeholders.
2023	3/16/23	Other Stakeholders	Transcript Information	Providing more specific information about selectives and electives has been shared with COM enrollment services.
2023	3/16/23	Faculty	Medicine and Surgery Selectives	List developed and vetted by a group of leadership team members.
2023	3/26/23	Other Stakeholder (2)	Class Rank and MSPE	Class rank does not include 3rd year, and that is stated in the MSPE. Performance in core clinical rotations is also clearly communicated in the MSPE.
2023	4/04/23	Student	Reusing old lecture recordings	Concerns shared with leadership.
2023	4/16/23	Student	Combining specialities during selectives	Creates scheduling challenges and there are some registration limitations.
2023	4/19/23	Student	Residency Day	Scheduling conflict shared with Clinical Affairs; Initially there were no conflicts.
2023	4/28/23	Student	Rotating outside 3rd year region in fourth year	Request shared with Clinical Affairs; can rotate outside their regions but must work through the coordinator in their assigned region. Students should not reach out directly to preceptors.
2023	5/03/23	Student	Affiliation Process	Always working to make it more efficient; involves numerous entities (two legal department, Clinical Education, and the Provost’s office) to approve before agreements can be executed.
2023	5/05/23	Student	Exam grades in a specific course	Shared with course director and chair; psychometric reviews are held to examine items and make data driven decisions.
2023	5/08/23	Other Stakeholders	Year 4 Rotations	Correspondence shared with Clinical Affairs; continuing to recruit preceptors to expand opportunities.
2023	5/22/23	Staff	COMSAEs during a course	Shared with course director; each course has specific requirements and materials.
2023	8/3/23	Student	Orientation Social location	Shared with planners of the event; encourage students to reach out to Medical Student Affairs as soon as possible with concerns; excused absence granted since orientation activities are mandatory

Feedback

Find Support

SHSU-COM Feedback Resolutions