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Purpose

IT@Sam is aligning our operations and services with SHSU’s new strategic plan.

This alignment allows IT to focus on cultivating relationships by improving services and developing processes that reduce barriers and allow us to act with greater agility in support of student success.

As we implement changes to support the following improvements, we will continue assisting with regular technology requests such as a phone or computer not working, simply contact us or submit a ticket for assistance.

 

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Align

Alignment Supporting Student Success and the SHSU Strategic Plan
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Improve

Improved Support and User Experience
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Increase

Increased Efficiency and Transparency of IT Operations
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Simplify

Simplified Technology Acquisitions
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Upgrade

Upgraded Technology and Information Security

 

Process Change for New IT Requests and Projects

As of now, each division has a designated division liaison(s) and an IT business analyst team. This group is responsible for processing your requests and working with you to prioritize any new IT service requests and projects.

In addition, your division liaison(s) and IT business analyst team will meet to review all division requests and projects to evaluate each request against the university’s new strategic plan and state regulatory requirements. All requests that are not regulatory requirements will need to align with the new strategic plan and resubmitted as budget requests for the FY24 budget year. For now, you will continue making these requests using the current process. 

This is the first step of many to ensure that IT@Sam supports our faculty and staff as we all work together to prioritize student success for years to come.