O365 Email: Adding Shared Mailbox In Outlook

Outlook allows you to add shared email account so you can send and receive email from a shared email inbox. Select your operating system below for instructions on how to add a shared mailbox.

  • Windows

    To add a shared mailbox to Outlook for PC, open Outlook and select File.

    Select File

    Next, click on Add Accounts.

    Select Add Account

    Enter the the shared email address that you want to add, then click Connect.

    Type Shared Mailbox

    Next, you will have to authenticate with SHSU on this screen to finalize adding the shared email account. Delete the email address from the from the username text box and

    1. Enter your SHSU username
    2. Your SHSU password
    3. Select Sign In.

    Enter SHSU Credentials

    Finally, click on Done and you are all set!

    Select Done

    You will need to restart Outlook to see the account listed.

    Shared Account Showing

  • Mac

    To add a shared mailbox to Outlook for Mac, open Outlook and select Preferences... from the Outlook menu.

    Outlook Menu

    Next, click on Accounts located in the Personal Settings section.

    Outlook Preferences screen

    Click on the + sign in the bottom left corner of the next window, then select New Account.

    Use_plus_new acct_1

    Enter the the shared email address that you want to add, then click Continue.

    Use_shared mail mac_2

    You will see a confirmation screen that shows shared Office 365 email account is being added to Outlook.

    connecting to office 365 confirmation

    Next, you will have to authenticate with SHSU on this screen to finalize adding the shared email account. Delete the email address from the from the username text box. 

    Use_shared mac inbox_3

    Then, enter your SHSU credentials and select Sign In.

    Finally, click on Done and you are all set!

    Use_shared mail mac_5