Troubleshooting & Common Issues

Location Services are disabled.

This issue is currently under investigation.

At this time, it does not appear to be impacting the ability to perform work. If you receive this pop up, go ahead and select the Got It button.
The Windows Calendar App Does Not Open.

If you try to open the Built-in-Windows Calendar app from the task bar or application and it briefly appears before closing, contact the Service Desk, they can resolve this issue.

IT Service Desk
Academic Building I, Room 145
Sam Houston State University
(936) 294-1950
Loss of microphone capability while using Teams/Zoom.

This issue is currently under investigation. If you have questions, please contact the Service Desk.

IT Service Desk
Academic Building I, Room 145
Sam Houston State University
(936) 294-1950
My laptop screen is orientated incorrectly.

This issue can be resolved by contacting the Service Desk.

IT Service Desk
Academic Building I, Room 145
Sam Houston State University
(936) 294-1950
I'm being asked to choose an operating system.

If you receive this message when your computer restarts, it is ok to select one of the "Windows 10" options. You may see this pop up several times, continue to select one of the "Windows 10" options.
A solution to this issue is currently being investigated.