O365 Email: Adding Shared Mailbox in Outlook on Mobile Device

If a shared email account has been migrated to the cloud, you can now access the shared mailbox on mobile devices using the Outlook app.

To get started, open the Outlook app on your mobile devices and select the accounts icon in the upper left corner.


Options will appear at the bottom of the screen, select Add Shared Mailbox.


In the Add Shared Mailbox dialogue box,

  1. Enter the shared mailbox email address
  2. Select Add Shared Mailbox


The Settings dialogue box will display.

  1. Confirm the shared mailbox address is correctly entered.
  2. Click the X in the upper left corner to close Settings.


The shared mailbox account will be listed in the account list.