FAQs

General Use FAQs

• Where can I access Campus Connect?

  In order to access Campus Connect, you need to login to your MySam account. If you are a student, you will find the Campus Connect link under the student tab. If you are an employee, you will find the Campus Connect link under the faculty tab. 

• What browser do I need to use when trying to access Campus Connect?

  Be sure to utilize the most recent version of Google Chrome when accessing Campus Connect. 

• I am having difficulty accessing the platform. Who do I contact?

  If you can access other SHSU programs, you will need to contact the SST team by emailing campusconnect@shsu.edu. If you cannot access other SHSU programs, you will need to contact IT@Sam Service Desk by emailing servicedesk@shsu.edu. 

SHSU Employee FAQs

• How often is the data in Campus Connect updated?

  Data in Campus Connect is pulled from SHSU’s data warehouse nightly. Any changes made to a student’s record in Banner will be reflected in Campus Connect the following day. 

• What do students have access to in the platform?

  A student’s view in the platform is limited in only being able to schedule appointments with resources. 

• As an employee of SHSU, how do I gain access to the system?

  Employees of SHSU can request access to Campus Connect by completing the access request form. Depending on your job responsibilities, you will be assigned a Campus Connect role that provides various levels of access within the platform. All users must complete the Family Educational Rights and Privacy Act (FERPA) training and a Campus Connect utilization training prior to being assigned a role.