FAQs

General Use FAQs

I am having difficulty accessing the platform. Who do I contact?

If you can access other SHSU programs, you will need to contact the SST team by emailing campusconnect@shsu.edu. If you cannot access other SHSU programs, you will need to contact IT@Sam Service Desk by emailing servicedesk@shsu.edu.
What browser do I need to use when trying to access Campus Connect?

Be sure to utilize the most recent version of Google Chrome when accessing Campus Connect.
Where can I access Campus Connect?

In order to access Campus Connect, you need to login to your MySam account. If you are a student, you will find the Campus Connect link under the student tab. If you are an employee, you will find the Campus Connect link under the faculty tab.

What do students have access to in the platform?

A student’s view in the platform is limited in only being able to schedule appointments with resources.
How often is the data in Campus Connect updated?

Data in Campus Connect is pulled from SHSU’s data warehouse nightly. Any changes made to a student’s record in Banner will be reflected in Campus Connect the following day.
As an employee of SHSU, how do I gain access to the system?

Employees of SHSU can request access to Campus Connect by completing the access request form. Depending on your job responsibilities, you will be assigned a Campus Connect role that provides various levels of access within the platform. All users must complete the Family Educational Rights and Privacy Act (FERPA) training and a Campus Connect utilization training prior to being assigned a role.

I am a prospective student and would like to meet with a department. Do I need to use Campus Connect to schedule the appointment?

Students will have access to Campus Connect after being admitted. As a prospective student, you will need to contact the department in which you wish to meet with directly to schedule an appointment.
When will I have access to the Campus Connect platform?

Students will gain access to the platform within 24-48 hours after being admitted to the university. Students may then login to the platform from the MySam account.
I am a graduate of SHSU and would like to make an appointment with a department. May I use Campus Connect to do so?

Upon graduation, your account will remain active for one year through your MySam account. If it has been longer than one year since you attended SHSU, then you will need to contact the department in which you wish to meet with directly to schedule an appointment.