IT@Sam

Cable TV Update

Suddenlink Communications, Sam Houston State University’s Cable TV service provider, upgraded their television service offerings today to a suite of fully digital channels. As a result of the upgrade, you may be experiencing problems viewing your cable TV channels. If you are experiencing an outage (loss of channels) you will need to re-scan the channels from your TV’s menu options.

In order to determine how to re-scan the TV channels, you may either refer to your television’s operating manual or you may contact Suddenlink’s technical support hotline at 1-800-490-9604 (enter “1” for business, “1” for existing account, “936-294-1300” for service number, and “77341” for zip code).

If you are still unable to re-scan your TV channels, please contact IT@SAM at 936-294-1950 or servicedesk@shsu.edu. Thank you for your patience as we work through this upgrade.

Read the flyer from Suddenlink for additional information.

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