Service Desk

Service Desk

IT@Sam Service Desk is the first point of contact for all technology-related requests or issues for the University. We provide first-level troubleshooting and escalate to the appropriate areas within IT@Sam as needed.

Computer Account Support

For those with SHSU accounts, here are a few common account help categories.

Network Support

All on-campus academic buildings are wired for LAN access. If a connection is not available in the location needed, the department may need to submit a ticket (or call ext. 41950) and incur a charge from IT for the placement of the data line.

All University residence halls have wired connections available for accessing the University LAN. Please refer to the residence hall connection page for information on activating your connection.

Workstation  Support

We have various computer lab locations on campus for faculty, staff, and student use.


In order to ensure compatibility and a quick response to problems, the University has authorized IT@Sam to provide computers for University use. See our campus computer management procedures.

If you are having problems with a University-owned computer and need assistance with either hardware or software support, you can place a ticket through the Cherwell Self-Service Portal, call the IT@Sam Service Desk at ext. 41950 or e-mail


IT@Sam provides an extensive list of centrally-managed, approved software through our installation menu.

Software licensed by your department for faculty and staff may be eligible for installation on the network after completing the software installation request. To ensure license compliance, freeware and shareware should be approved by IT@Sam prior to installation.

Laptop Support

IT@Sam will assist in configuring University-owned laptops for access to the University LAN. If you would like to have your laptop configured for access or need assistance you can contact the IT@Sam Service Desk at ext. 41950 or e-mail for assistance. Please refer to the IT@Sam Software Licensing policies for further information on university policy.