Residence Life Maintenance

Non-emergency maintenance is to be reported online at the “Submit Request” button above. Examples of non-emergency maintenance are: one light out in unit/area, beeping smoke detector, sink clog if not overflowing. 

Emergency maintenance is performed to resolve an issue that constitutes an immediate threat to self, immediate threat to building, or is a major inconvenience. Examples of emergencies are: overflowing toilet, air conditioner not working, no power in unit/area. To report emergency maintenance, follow the procedures below: 

• Monday -Friday, 8:00 AM - 4:30 PM: Call Residence Life Maintenance at (936) 294-4474. 

• Monday - Friday, 4:30 PM - 8:00 AM: Contact the RA on duty for your housing area and they will assist you with reporting your emergency. 

• Any time on Saturday or Sunday: Contact the RA on duty for your housing area and they will assist you with reporting your emergency. 

Please have your resident log in with their SHSU credentials to the link provided above. They will be able to create and submit a maintenance request there. 

There are many Dos and Don'ts when it comes to having a roommate! Check out the Student's Guide to Cleaning for tips on how to be a good roommate as well as how to keep your shared living space clean. 

All non-emergency maintenance concerns should be reported online via the maintenance request system. Non-emergency maintenance examples include: one light out in unit/area, beeping smoke detector, sink clog if not overflowing. 

Emergency maintenance is done to resolve an issue that constitutes an immediate threat to self, immediate threat to building, or is a major inconvenience. Examples of emergencies are overflowing toilet, air conditioner not working, and no power in unit/area. To report emergency maintenance, follow the procedures below: 

• Monday - Friday, 8:00AM - 4:30PM: Call Facilities Operations at (936)294-4474. 

• Monday - Friday, 4:30PM - 8:00AM: Contact the RA on duty for your housing area and they will assist you with reporting your emergency. 

• Any time on Saturday or Sunday: Contact the RA on duty for your housing area and they will assist you with reporting your emergency. 

Facilities Operations employees will enter your room and make repairs. Prior to entering the room, employees will knock, very loudly, and announce their presence as maintenance staff. They will also leave a Notice of Entry slip for the residents. 

Please contact Facilities Operations at (936)294-4474 or email at ResLifeMaint@SHSU.edu. We can answer any questions you have and work to make sure you are satisfied. 

Maintenance needs that are not reported in a timely manner and result in damages will be charged to the resident(s). When in doubt, write it out in a maintenance request. 

Damage charge amounts depend on the time required and materials used to repair the issue. Normal wear and tear will not result in a damage charge to the resident. Blatant damage to the room/building will result in monetary charges. Some examples include, but are not limited to: 

• Holes in the wall 

• Broken windows 

• Removal of university property 

• Failure to report a known water leak 

During and after every shower, residents should leave the bathroom doors open and allow steam to dissipate. If you are in a building equipped with exhaust fans, turn your exhaust fan on during and after a shower. Buildings with exhaust fans: Bearkat Village, Raven Village and Sam Houston Village. If mildew does start to form, residents are responsible for cleaning the mildew. 

Please make sure anyone calling on your behalf is listed on your Consent to Disclose (FERPA). You can complete this form with the Residence Life Office. 

No university owned furniture will be removed and/or stored for residents. All items must remain in the room they are assigned to. 

We ask that you ensure your room is clean, laundry done, dishes washed, trash removed, and food is properly stored. Many times, these steps will eliminate pests. If you have kept a tidy residence and pests persist, please place a maintenance request.

Look for the green shirts! Our full-time employees wear a dark green button-up shirt with the option to wear an orange shirt on Fridays. The shirts will have "Residence Life" above the right shirt pocket. Our student employees wear green T-shirts that have "Resident Life Maintenance Crew" on the back. 

The RA staff is working to ensure your safety, adherence to policy and cleanliness of your living space. Your RA will address any concerns in these areas. Additionally, the RA staff will make sure that you do not have any additional maintenance concerns that need to be reported. 

It is the responsibility of the students to clean their living space. In the event of an illness, the student is responsible for cleaning up after themselves. If you and your roommate/suite mates have concerns about cleanliness levels, please see your RA. 

Example: hallways, stairwells, lobbies, or laundry room?

Step 1: Verify Card is being swiped correctly in the reader  

• Step 2: Check your Bearkat OneCard for damage, wear, or scratches. Here are instructions on how to order a new card. 

• Step 3: Notify hall staff to gain temporary access if your card continues to not function properly. 

• Step 4: Visited with Student Account Services and still having difficulties? 

• Step 5: Place a work order with Facilities Management.