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Contact The Service Desk

Service Desk Employee working

Contact Information

The Service Desk is you first point of contact for all technology-related requests or services needed at SHSU.

936.294.1950


Phone Support Hours 

  • Mon–Thu: 7:30 a.m.–10:00 p.m.

  • Fri: 7:30 a.m.–5:00 p.m.

  • Sat–Sun: 11:00 a.m.–8:00 p.m.

START CHAT SESSION

Chat & Remote Support Hours

    • Mon–Thu: 7:30 a.m. – 10:00 p.m.

    • Fri: 7:30 a.m. – 5:00 p.m.

    • Sat-Sun: 11:00 a.m. – 8:00 p.m.
The Service Desk is located on the Main Campus:
Academic Building I
1803 Ave I
Huntsville, TX 77340

Main Campus Walk-In Hours

  • Mon–Fri: 8:00 a.m.–5:00 p.m.

Interim Hours:
Interim hours apply when classes are not in session. Please refer to the Academic Calendar for details.

    • Mon–Fri: 8:00 a.m. – 5:00 p.m.

Katalyst Portal

For urgent or time-sensitive issues, please give us a call.

Interim hours apply when classes are not in session. Please refer to the Academic Calendar for details.

Interim Hours For: 
  • Main Campus Walk-Ins
  • Phones
  • Chat
  • Remote Support 

Mon – Fri: 8:00 a.m. – 5:00 p.m.