Quality Management Tools, Graduate Certificate

The curriculum for this certificate, Quality Management Tools, is designed to enhance the student's ability for planning and controlling an organization and decision-making through the use of tools such as root cause analysis, benchmarking, affinity diagrams, and earned value analysis.

Upon completion of this certificate, students will be able to:

• Analyze and interpret results using quality management tools;
• Develop methods for planning and controlling processes;
• Demonstrate analytic and decision-making skills; and
• Demonstrate critical thinking and problem-solving skills.

Program Breakdown