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​Returned Payment Policy & Resolution

​​Understand the costs, causes, and resolution steps for returned payments at SHSU.​
A returned payment (e.g., check, ACH, credit/debit card) means the university didn’t receive the funds, often due to no fault of either the bank or SHSU. This includes payment attempts by students or third parties. 

What to Do 

To resolve a returned payment, submit a corrected payment via one of the following methods: 

Money order 

Cashier’s Check 

Cash 

Credit card (online only) 

Note: Personal checks are not accepted to resolve a returned check. Students with extenuating circumstances may request an exception, subject to review by the Director or delegate. 

 

Common Reasons 

Returned payments often occur due to: 

Clerical error: entering incorrect account or routing numbers 

Account type mismatch: using debit/credit card number in bank account field 

Insufficient funds: lack of funds when processed (typically 2–3 business days) 

 

Avoid Past‑Due Consequences 

If not resolved within 10 days: 

You may be administratively withdrawn from courses or receive failing grades 

You will be blocked from registering or receiving transcripts/diplomas until resolved.

Returned payments may be referred to the District Attorney’s Office for collection 

Returned Payment Policy: Check Cashing Policy 

Questions?

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