Contact Us
Service Desk
Location:
Main Campus: AB1 Room 145
TWC Campus: Room 315
Phone: (936) 294-HELP (Faculty/Staff line) (936) 294-1950 (Student line)
Email: servicedesk@shsu.edu
Live Support: support.shsu.edu
Hours:
Main Campus Walk-ins
- 7:30am - 6:00pm M-TH
- 7:30am - 5:00pm F
The Woodlands Center Walk-ins
- 8:00am - 10:00pm M-TH
- 8:00am - 5:00pm F
Phones, Chat, and Remote Support
- 7:30am - 10:00pm M-Th
- 7:30am - 5:00pm F
Interim Hours:
Main Campus Walk-ins
- 8:00am - 5:00pm M-F
The Woodlands Center Walk-ins
- 8:00am - 5:00pm M-F
Phones, Chat, and Remote Support
- 8:00 am - 5:00pm M-F
The Service Desk is closed during University holidays and observes shorter hours during interim sessions.
Mailing Address:
IT@Sam Service Desk
SHSU Box 2192
Sam Houston State University
Huntsville, Texas 77341-2449
IT@Sam Administration
Location: AB1 Room 144
Phone: (936) 294-3548
Mailing Address:
IT@Sam - Administration
SHSU Box 2449
Sam Houston State University
Huntsville, Texas 77341-2449
IT@Sam Client Services
Location: AB1 Room 131
Phone: (936) 294-3693
Mailing Address:
IT@Sam - Client Services
SHSU Box 2192
Sam Houston State University
Huntsville, Texas 77341-2449
IT@Sam Enterprise Services
Location: AB1 Room 310
Phone: (936) 294-2510
Mailing Address:
IT@Sam - Enterprise Services
SHSU Box 2397
Sam Houston State University
Huntsville, Texas 77341-2449
IT@Sam Project Management Office
Location: AB1 Room 316
Phone: (936) 294-3974
Mailing Address:
IT@Sam - Project Management Office
SHSU Box 2449
Sam Houston State University
Huntsville, Texas 77341-2449
IT@Sam Infrastructure & Support Services
Location: AB1 Room 319
Phone: (936) 294-4565
Mailing Address:
IT@Sam - Infrastructure & Support Services
SHSU Box 2082
Sam Houston State University
Huntsville, Texas 77341-2449
Directions to IT@Sam in AB1
I-45, Huntsville, TX 77340 to Avenue I, Huntsville, TX 77340
2.6 miles
1. Depart I-45, Huntsville, TX 77340
2. Turn East onto US-190 [SR-30] for 1.1 miles.
3. Turn Right(South) onto SR-75 [N. Sam Houston Ave] for 0.4 miles.
4. Turn Left(East) onto 16th St. for 0.2 miles.
5. Turn Right(South) onto Avenue I for 0.1 miles.
6. Arrive Avenue I.
The IT@Sam Service Desk is located in AB1 Room 144
Blackboard & SHSU Online Support
The SHSU Online Support Desk is open around the clock to provide the best possible support and online educational experience for SHSU faculty and students.
Phone: 936.294.2780
E-Mail: blackboard@shsu.edu
Website: https://online.shsu.edu/support
Hours:
Monday – Friday: 24hrs
Saturday: 7 a.m. – Midnight
Sunday: 1 p.m. - Midnight