IT@Sam Vision and Mission

One Mission. One Team. One Sam.


We are partners who enable student success through technology.


We are partners who proactively deliver innovative technology solutions that ENABLE STUDENTS TO SUCCEED.  We make things better, faster and we keep things simple. 

We do this by:

  • Empowering faculty through research computing support (HPC) and instructional services (classrooms/10 minute promise)
  • Solving campus problems with AI, automation, and data
  • Reducing high-friction processes while maintaining appropriate controls
  • Aligning everything we do to SHSU’s goals to achieve the shared university mission
  • Working to reduce the need to call for support.
  • Being partners who own solutions all through their lifecycles.
  • Creating trusted relationships with each other and our partners
  • Enhancing communication with the campus.
  • Creating new possibilities to improve productivity through modernization & innovation
  • Maintaining a servant mindset and being transparent and accountable

Core Client-Centric Values

  • We operate with urgency
  • We are proactive and ahead of our customer needs
  • We make things simple

Supporting Strategy

  • THE WHY: Align our work to support and drive institutional strategy
  • THE HOW: Focus (i.e prioritize) our work so capacity equals demand
  • THE WHO: Build, empower and sustain an amazing team of teams
  • THE WHAT is Technology and THE WHERE is Sam and THE WHEN is now.