Helpful Tutorial Videos

Here we have featured our most commonly asked questions:

• What benefits are associated with my Bearkat OneCard?

  Your Bearkat OneCard will grant you access to the many benefits offered to the Faculty/Staff of Sam Houston State University.

  The Bearkat OneCard is used for:

  • Campus Identification
  • Meal Plans
  • Bearkat Bucks
  • Assigned Residence Hall
  • Entrance to Athletic Events
  • University Sponsored Functions
  • Recreational Sports Facility
  • Kat Klub
  • Newton Gresham Library Services
  • Raven’s Nest Golf Course
  • University Health Center Services
  • Cashier’s Office
  • Sam Center (Student Advising)
  • Career Services
  
  
• How do I get a Bearkat OneCard?
  • Have your photo taken in the Bearkat OneCard Office or Request a Card Now.
    (You must present a valid state or government-issued photo ID in order to request a Bearkat OneCard.)
  • Have a valid and current address on file with the University.
  • If you are a student, you must be registered for classes before you may receive your Bearkat OneCard.
  • Be a member of SHSU Faculty/Staff.

  Once these steps have been completed, your card will be available for pickup. You will receive emailed instructions for pickup. Upon receipt, it's essential you select your refund preference at disbursements.BMTX.com/refundchoices.

• How do I order a replacement card?

  Replacement cards may be ordered:

  • In person – Stop by the OneCard office (Estill Building, Suite 103)
  • By phone – Call the OneCard office at 936-294-CARD (2273).
  • Online – Request a Card Online
  
  
• Where can I locate an ATM?

  ATM locations on campus
  Location	Owner
  2nd Floor of the Estill Building	National Link - No fee for VibeAccount holders

  
  

  ATM locations in Huntsville
  Location	Owner
  Kroger	AllPoint® Network
  Target	AllPoint® Network
  Walgreens	AllPoint® Network
  Both CVS Locations	AllPoint® Network

• How do I reset my password and unsuspend my Bankmobile Account?

  Go to www.vibeaccount.com and select the "Forgot Login Information?" option.

• What is the difference between Bearkat Bucks and a VibeAccount?

  Bearkat Bucks are tax-free dollars placed in a pre-paid balance account that can be used to purchase items at the dining locations on campus.

  More information about Bearkat Bucks

  The BankMobile Vibe Checking Account is an optional insured checking account designed specifically for students.

• What if my card is lost or stolen?

  You can order a new card:

  • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8 AM-5 PM.

  
  

  • By Phone: Call the Bearkat OneCard Office (936-294-2273) Monday-Friday from 8 AM-5 PM.

  
  

  • Online: Request a Card Online

  
  Note: There will be a $25 fee placed on your fee statement for lost cards. If your card is stolen, please contact the Student Account Services office immediately.
• What if my card is worn out?

  You can order a Replacement card for FREE:

  • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8 AM-5 PM.

  
  

  • Online: Request a Card Online

  
  Note: You must provide proof of a worn out card in person in order to have fee waived
• What if I am returning as a student?

  If you took time off from school and are now returning, you can order a Replacement card FREE of charge:

  • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8 AM-5 PM

  
  

  • By Phone: Call the Bearkat OneCard Office (936-294-2273) Monday-Friday from 8 AM-5 PM.

  
  

  • Online: Request a Card Online

  
  
• What if my name has changed and I need a new Bearkat OneCard?

  If you need to update the name that's on your card, please make sure that your first notify the University of the name change. Once your name has been changed with the University, please contact our office to order your updated Bearkat OneCard:

  • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8 AM-5 PM

  
  

  • By Phone: Call the Bearkat OneCard Office (936-294-2273) Monday-Friday from 8 AM-5 PM. You may also contact BMTX, Inc. after hours by visiting https://www.bmtx.com/contact.html

  
  

  • Online: Request a Card Online

  
  Students: If your name has not been updated in the University system, contact the Registrar's Office at (936) 294-1040.
  Faculty/Staff: If your name has not been updated in the University system, contact the Payroll Department at (936) 294-1909. If your role has not been updated, contact Human Resources at (936) 294-1070
• What should I do if I have not received my Bearkat OneCard?

  Contact the OneCard office at 936-294-CARD (2273)

• How do I change my Bearkat OneCard picture?
  • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8 AM-5 PM.

  
  

  • Online: Request a Card Online

  
  
  Replacement Photo Fee: $25

• How does the VibeAccount work?

  Our school delivers your refund with BankMobile Disbursements, a technology solution, powered by BMTX, Inc. Visit this link for more information: https://bankmobiledisbursements.com/refundchoicesid/.