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IT@Sam Service Catalog

Service: Long Distance Calling

Status

LIVE

Description

Long distance calling service is available as an optional feature for those with telephone service.

Standard Service Features

Provides the ability to make calls outside of the local calling area, including international locations.

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

Any working telephone, fax, multi-function unit, or other approved equipment that is connected to an active SHSU network port and has telephone service.

Service Hours

Long distance service is available 24 hours a day, 7 days a week including holidays, unless service is interrupted due to unforeseen circumstances.

User Requirements

Be a current SHSU employee or approved affiliate.

Service Initiation

This service may be acquired by placing a work order through the IT@Sam Work Order System, or by contacting the IT@Sam Service Desk at (936) 294-1950.

Service Support

Assistance with this service may be obtained by placing a work order through the IT@Sam Work Order System, or by contacting the IT@Sam Service Desk at (936) 294-1950.

Standard Costs

Long distance service is billed at $37.00 upon initial set up, and at $37.00 per each year thereafter until service disconnection is requested by the department.

Optional Costs

None

Service Targets

Targets of this service are:

  • 99.9% uptime, not including scheduled change outages.
  • Restore service upon non-planned service outage.


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