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IT@Sam Service Catalog

Service: ITV Planning

Status

AVAILABLE

Description

Provide ITV Consulting for Academic use in a SHSU ITV Classroom

Standard Service Features

  • Provide technical consulting with the intention of using ITV in the SHSU classroomSHSU classrooms

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

  • Phone
  • Office
  • On-Site

Service Hours

M - F 8:00am - 5:00pm. Exceptions can be made for academic use if we are notified in advance.

User Requirements

  • Be a current SHSU employeecontractor, visiting professor, or other form of non-compensated affiliate
  • Active computer account
  • The sponsoring department entering a non-compensated affiliate ePAF obtains this service

Service Initiation

This service is obtained by request through the IT@Sam Work Order System or by contacting the appropriate IT@Sam staff member.

Service Support

  • Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950
  • An available ITV classroom
  • Active network connection in ITV classroom

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

  • 99.9% uptime, not including scheduled change outages
  • Restore service upon non-planned service outage
  • Respond to initial request within 1 Business Day


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