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IT@Sam Service Catalog

Service: Email

Status

LIVE

Description

Provides e-mail accounts to SHSU constituents.

Standard Service Features

  • Microsoft Exchange
  • E-mail service

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

  • SHSU desktops or laptops with network access
  • Remote Desktop
  • E-mail client such as Outlook or Mac Mail
  • Smart devices such as tablets and smart phones

Service Hours

24 hours a day, 7 days a week including holidays.

User Requirements

  • Be a current SHSU employee, student, alumni, or retiree.
  • A working network connection.
  • An Internet ready, working desktop or laptop connected to the campus network
  • Active computer account.

Service Initiation

This service is granted upon account activation.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

  • 99.9% uptime, not including scheduled change outages.
  • Restore service upon non-planned service outage.


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