Definitions of Quality

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Table of Contents

Definitions of Quality

Garvinís Five Definitions

Garvinís Five Definitions continued

Modern Definition

Garvinís 8 Dimensions of [Product] Quality

Dimensions of Quality for Services

Dimensions of Quality for Services continued

Dimensions of Quality for Services continued

Dimensions of Quality for Services continued

Dimensions of Quality for Services continued

Author: Victor E. Sower, Ph.D., C.Q.E.

Email: mgt_ves@shsu.edu

Home Page: http://www.shsu.edu/~mgt_ves/