IT@Sam - Technology Tutorials

Cisco IP Phones: 7970 Basic Phone Overview

SHSU Technology Tutorials | Cisco IP Phones | 7970 Basic Phone Overview

7970 Basic Phone Overview








1 Programmable buttons Configurable buttons that provide access to various phone features
2 Footstand button Allows you to adjust the angle of the phone base.
3 Display button  Awakens the touchscreen from power-save mode or disables it for cleaning:  No color—Touchscreen available ready for input,  Green flashing—Touchscreen disabled,  Green steady—Touchscreen and backlight disabled 
4 Messages button  Typically auto-dials your voice message service (varies by service).
5 Directories button  Opens/closes the Directories menu. Use it to view and dial from call logs (Missed, Received, and Placed) and a corporate directory.
6 Help button  Activates the Help menu.
7 Settings button  Opens/closes the Settings menu. Use it to control touchscreen appearance and ring sounds.
8 Services button  Opens/closes the Services menu.
9 Volume button  Controls the volume and other settings.
10 Speaker button  Toggles the speakerphone on or off. 
11 Mute button  Toggles the Mute feature on or off. 
12 Headset button  Toggles the headset on or off. 
13 Navigation button  Allows you to scroll through menus and highlight items. Use in conjunction with softkeys to activate highlighted items. Also, while the phone is on-hook, press the Navigation button to access phone numbers from your Placed Calls log. 
14 Keypad  Allows you to dial phone numbers, enter letters, and choose menu items. 
15 Softkey buttons Activates a softkey. You can also activate a softkey by pressing the softkey label on the touchscreen. 
16 Handset light strip  Indicates an incoming call and new voice message. 
17 Touchscreen Shows phone features.



Getting Help on Your Phone

Your Cisco IP Phone provides a comprehensive online help system. Help topics appear on the touchscreen. See the table below for details.

If you want to...

  • View the main menu press Question Keyon your phone and wait for several seconds for the menu to display. If you are already in Help, press Main. Main menu topics include:
    • About Your Cisco IP Phone—descriptive details about your phone
    • How do I...?—procedures and information about common phone tasks
    • Calling Features—descriptions and procedures about calling features
    • Help—tips on using and accessing Help
  • Learn about a button or softkey press Question Key, then quickly press a button or softkey.
  • Learn about a menu item press Question Key, then quickly press the menu item on the touchscreen. Or, press Question Key twice quickly with the menu item highlighted.
  • Get help using Help press Question Key. After a second or two, press Question Key again or choose Help from the Main Menu.