Laptop Checkout Orientation
The purpose of this document is to assist you with common problems that occur and questions that you might have about the laptop you have checked out. Most of the information is covered briefly, so if you find that you still have questions and need further assistance, you may contact the IT@Sam Service Desk at 936-294-HELP or e-mail us at servicedesk@shsu.edu. Additionally, you can request remote support by going to our support portal website at http://support.shsu.edu.
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Logging On
When you first power on the laptop, you will be prompted to sign in with a Username and Password. You will need to sign in with your SHSU information.
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Software and Hardware
Installed Software
All laptops that are checked out will have the following software preinstalled.
- Adobe Creative Cloud
- Microsoft Office 365
- Chrome
- Firefox
- Cisco Jabber
- Anti-virus
Additional software that we are licensed for can be installed onto the machine through Software Center.
Built-in Hardware
All laptops are equipped with a built-in microphone and webcam. This will allow you to use software such as Zoom for video conference calls.
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Projector/Monitor Setup
To setup your laptop to work for meetings and virtual conferencing, you need to verify your laptop’s connection type, check the classroom or conference room to confirm the connection type, connect the two devices with the appropriate cable and power on your laptop and the projector or monitor. (If you are having trouble with the display you may have to press the key combination Windows + P.).
NOTE: SHSU does not provide cables or cords. If you require such cables please contact your department secretary for purchasing.
Laptop Checkout FAQ
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Q: Can I install applications on my own?
A: You will be able to install software that we are licensed for through Software Center. For more information regarding Software Center, please see our Tech Tutorial here: https://www.shsu.edu/dept/it@sam/tech-tutorials/software-center/software-center-win10
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Q: Can I print from my laptop?
A: Yes, you can print to either networked printers on-campus or desktop printers. To print to a desktop printer, you will need to connect the printer to the Loaner Laptop via a USB cable. If you need assistance with installing your desktop printer's driver, please give us a call at 936-294-1950 or submit a remote session at https://support.shsu.edu/
To print to a networked printer, please follow our Tech Tutorial here: https://www.shsu.edu/dept/it@sam/tech-tutorials/adding-printers/
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Q: Will I have any virus protection?
A: Yes. The laptops come installed with Microsoft anti-virus which will update its virus definitions automatically when it can detect an Internet connection. It will actively scan your computer for anything defined as a virus. If it should ever detect a virus, follow the onscreen prompts to remove the virus.
As a reminder, be cautious when browsing the Internet and don't click on ads as that will increase the chances of getting a virus.
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Q: Where can I find more information regarding this guide?
A: For additional information or guides, please visit our Technology Tutorials page which can be accessed by going to the main SHSU homepage (www.shsu.edu) then selecting Technology Tutorials from the Fast Links or by going to the following link: https://www.shsu.edu/dept/it@sam/technology-tutorials/