Laptop Checkout Orientation

The purpose of this document is to assist you with common problems that occur and questions that you might have about the laptop you have checked out. Most of the information is covered briefly, so if you find that you still have questions and need further assistance, you may contact the IT@Sam Service Desk at 936-294-HELP or e-mail us at servicedesk@shsu.edu.  Additionally, you can request remote support by going to our support portal website at http://support.shsu.edu.

  • Logging On

    When you first power on the laptop, you will be prompted to sign in with a Username and Password. You will need to sign in with your SHSU information.

  • Software and Hardware
    Installed Software

    All laptops that are checked out will have the following software preinstalled.

    • Adobe Creative Cloud
    • Microsoft Office 365
    • Chrome
    • Firefox
    • Cisco Jabber
    • Anti-virus

    Additional software that we are licensed for can be installed onto the machine through Software Center. 

    Built-in Hardware

    All laptops are equipped with a built-in microphone and webcam.  This will allow you to use software such as Zoom for video conference calls.  

  • Projector/Monitor Setup

    To setup your laptop to work for meetings and virtual conferencing, you need to verify your laptop’s connection type, check the classroom or conference room to confirm the connection type,  connect the two devices with the appropriate cable and power on your laptop and the projector or monitor.  (If you are having trouble with the display you may have to press the key combination Windows + P.). 

    Connections

    NOTE: SHSU does not provide cables or cords.  If you require such cables please contact your department secretary for purchasing.

Laptop Checkout FAQ