IT Operations

Infrastructure and Support Services

Provide Information Technology Services to the University and community

Integral Solutions Specialists

Knowledgeable, Approachable, Dedicated, Honest, Integrity

Staff Roles

All IT Operations staff are assigned to specific teams to support the ongoing infrastructure needs of the university. Each team fulfills specific roles for the university community.

Networking: Networking manages the network infrastructure, such as internet connectivity, telephone systems, digital signage, video surveillance and port activations for all campus buildings including residence halls.  In addition Networking is responsible for the SHSU Data Cable Plant.

Endpoint Management: Endpoint Management provides desktop administration for all PC desktops and Macs on campus.   This area is responsible for desktop configuration, operating system management, software packaging and deployment, custom desktop configurations, and the application of security patch administration for the SHSU campus network.

Data Center Operations: Data Center Operations manages SHSU’s Data Center Physical Infrastructure including facility power, cooling, and space management, and provides 24x7 support services for University applications such as monitoring, call-outs, and IT component repair and replacement.

Server Administration: Server Administration is responsible for the upkeep, configuration, and reliable operation of SHSU IT systems.  This includes acquisition, install, and upgrade of computer components and software, providing routine automation, and maintaining security policies in conjunction with IT Security recommendations and state and federal regulations.  In addition to Disaster Recovery backup administration and storage administration, this team also administers core services such as e-mail, voice mail, printing, file sharing, authentication and access control, databases, and video surveillance.

IT Operations Leadership: The IT Operations leadership team fills the primary roles of prioritization, coordination and oversight of resources. The leadership team works to ensure that the appropriate resources are correctly assigned to system support and project tasks.