Office 365 Email: Migration Information

The time is near! Your SHSU email account is moving to the cloud.  (For a recap, take a look the newsletter article that started it all) 

To Do List icon What do I need to do? 
  You will receive an email from the IT@Sam Service Desk with the following subject line: Action Required: SHSU Email Accountlisting the official migration date of your SHSU email account. On your migration date, due to the amount of email accounts being moved, please begin using the Outlook Web App to check your email. Once your email account is on the cloud, the look of the website will change (example below) and you can proceed with the following actions.

  • Example: Outlook's New Online Design

    Microsoft Outlook updated their email application design for their cloud platform. After your SHSU email account moves to the cloud, your Outlook Web Access should have the below layout:


    NewOWA

Next, even though we prepared everything we could to make this transition as seamless for you as possible, you must complete one or more of the below actions after your account is updated. 

Remember: Our IT@Sam Service Desk is always available to assist you at (936) 294-1950.

  • Students
    • Outlook Web App: Clear your cache to ensure you are automatically redirected to the new Office 365 Outlook website from mail.shsu.edu to access your email.
    • Mobile Email Applications: Update your email account on your Apple (Outlook or Mail app)or Android (Outlook or Email app) device.
    • Windows Outlook: Simply re-enter your password when prompted.
    • Mac Outlook: Delete and re-add your email account.
  • Faculty/Staff/Student Employees

    All employees (including student workers) will be prompted for two-factor authentication (Duo) when logging in to check your email. This will work just like accessing Banner to submit and approve timesheets. Install the Duo mobile app on your smart phone and enable the “push” option to log in whenever and wherever needed.  

    • Mobile Email Applications: Delete and re-add your email account on your Apple (Outlook or Mail app) or Android (Outlook or Email app) device. 
    • Outlook Web App: Clear your cache to ensure you are automatically redirected to the new Office 365 Outlook website from mail.shsu.edu to access your email.
    • Windows Outlook: Simply re-enter your password when prompted.
    • Mac Outlook: Delete and re-add your email account.
    • Shared Mailboxes: When/If prompted to log in, erase the username and password that is filled in and put in your personal credentials.
    • Zoom Calendar: Reset Zoom integration with your Outlook calendar.
    • Jabber Chat Transcripts: You will no longer have the option to save your Jabber chat transcripts in Outlook. Your chats will still be available through the Jabber app. 
  • Retirees
    • Outlook Web App: Clear your cache to ensure you are automatically redirected to the new Office 365 Outlook website from mail.shsu.edu to access your email.
    • Mobile Email Applications: Update your email account on your Apple (Outlook or Mail app)or Android (Outlook or Email app) device.
    • Windows Outlook: Simply re-enter your password when prompted.
    • Mac Outlook: Delete and re-add your email account.
  • Alumni
    • Outlook Web App: Clear your cache to ensure you are automatically redirected to the new Office 365 Outlook website from mail.shsu.edu to access your email.
    • Mobile Email Applications: Update your email account on your Apple (Outlook or Mail app)or Android (Outlook or Email app) device.
    • Windows Outlook: Simply re-enter your password when prompted.
    • Mac Outlook: Delete and re-add your email account.

Info-small Anything else I need to be aware of?

With this upgrade, you will experience the below changes to your email account:

  • Email Forwarding Offsite: Automatic email rules that forward email to an offsite address will no longer work. You can still manually forward emails to an offsite address by clicking the forward button.
  • Synced Contacts: Contacts that are synced from Exchange to your phone may temporarily disappear but will come back once you re-add your email account back to your phone.