Infrastructure & Support Services

Infrastructure and Support Services


Mission
Provide Information Technology Services to the University and community

Vision
Integral Solutions Specialists

Values
Knowledgeable, Approachable, Dedicated, Honest, Integrity


Staff Roles

All Infrastructure and Support Services staff are assigned to specific teams to support the ongoing infrastructure needs of the university. Each team fulfills specific roles for the university community.

Networking: Networking manages the network infrastructure, such as internet connectivity, telephone systems, digital signage, video surveillance and port activations for all campus buildings including residence halls.  In addition Networking is responsible for the SHSU Data Cable Plant.

Managed Applications: Managed Applications provides desktop administration for all PC desktops and Macs on campus.   This area is responsible for desktop configuration, operating system management, software packaging and deployment, custom desktop configurations, and the application of security patch administration for the SHSU campus network.

Data Center Operations: Data Center Operations manages SHSU’s Data Center Physical Infrastructure including facility power, cooling, and space management, and provides 24x7 support services for University applications such as monitoring, call-outs, and IT component repair and replacement.

Server Administration: Systems is responsible for the upkeep, configuration, and reliable operation of SHSU IT systems.  This includes acquisition, install, and upgrade of computer components and software, providing routine automation, and maintaining security policies in conjunction with ISS – Security recommendations and state and federal regulations.  In addition to Disaster Recovery backup administration and storage administration, Systems also administers core services such as e-mail, voice mail, printing, file sharing, authentication and access control, databases, and video surveillance.

ISS Leadership: The Infrastructure and Support Services leadership team fills the primary roles of prioritization, coordination and oversight of ISS resources. The leadership team works to ensure that the appropriate ISS resources are correctly assigned to system support and project tasks.