The services provided by IT Enterprise Services is accomplished by three primary teams. The teams are comprised of Business Analyst, ERP Analyst and Database Administrators.
Business Analyst - Generally work begins with one or more business analysts working with a client to identify needs, map current and desired processes, document requirements and liaison between the different areas of campus and IT@Sam. As the first tier of ES support, Business Analysts will normally be the individuals from Enterprise Services that attend functional area meetings and gather information about specific needs and projects.
ERP Analyst - The technical support of the university's enterprise systems is handled by support groups primarily made up of ERP Analysts. ERP Analysts have the technical responsibility and oversight of the ERP system and related third-party software in support of the university's academic, administrative and reporting needs. ERP Analysts typically will not attend functional area meetings except when such meetings are associate with a specific system or project need.
Database Administrators - Database Administrators support and maintain the university's database management system and related architecture. Database Administrators work with both Business and ERP Analyst to meet system support and project needs.