Report a Card Lost

  • What if my card was lost or stolen?

    You can order a new card:

    • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8-5 p.m.

    • By Phone: Call the Bearkat OneCard Office (936-294-2273) Monday-Friday from 8-5 p.m. or Bank Mobile )1-877-BEARKAT) after 5 p.m. and on weekends.

    • Online: Log In to www.bearkatone.com Under "User Profile", click on "Card Status" to cancel and reorder a card.
    Note: There will be a $25 fee placed on your fee statement for lost cards. If your card is stolen, please contact the Bearkat OneCard office immediately.
  • What if my card is worn out?

    You can order a Replacement card for FREE:

    Note: You must provide proof of a worn out card in person or via photo attached to a request online in order to have fee waived
  • What if I am a returning as a student?

    If you took time off from school and are now returning, you can order a Replacement card FREE of charge:

    • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8-5 p.m.

    • By Phone: Call the Bearkat OneCard Office (936-294-2273) Monday-Friday from 8-5 p.m. or Bank Mobile )1-877-BEARKAT) after 5 p.m. and on weekends.

    • Online: at www.shsu.edu/dept/bearkatone/requestacard.html
    Note: When submitting an online request please indicate the reason for reorder (returning student).
  • What if my name has changed and I need a new Bearkat OneCard?

    If you took time off from school and are now returning, you can order a Replacement card FREE of charge:

    • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8-5 p.m.

    • By Phone: Call the Bearkat OneCard Office (936-294-2273) Monday-Friday from 8-5 p.m. or Bank Mobile )1-877-BEARKAT) after 5 p.m. and on weekends.

    • Online: at www.shsu.edu/dept/bearkatone/requestacard.html
    Note: If your name has not been updated in the University system, contact the Payroll Department at (936) 294-1909. If your role has not been updated, contact Human Resources at (936) 294-1070