Report a Card Lost

  • What if my card was lost or stolen?

    You can order a new card:

      • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8 AM-5 PM.


    • Online: Log In to www.bearkatone.com Under "User Profile", click on "Card Status" to cancel and reorder a card.
    Note: There will be a $25 fee placed on your fee statement for lost cards. If your card is stolen, please contact the Bearkat OneCard office immediately.
  • What if my card is worn out?

    You can order a Replacement card for FREE:

      • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8 AM-5 PM.

    Note: You must provide proof of a worn out card in person or via photo attached to a request online in order to have fee waived
  • What if I am a returning as a student?

    If you took time off from school and are now returning, you can order a Replacement card FREE of charge:

      • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8 AM-5 PM


    Note: When submitting an online request please indicate the reason for reorder (returning student).
  • What if my name has changed and I need a new Bearkat OneCard?

    If you need to update the name that's on your card, please make sure that your first notify the University of the name change. Once your name has been changed with the University, please contact our office to order your updated Bearkat OneCard:

      • In person: Stop by the Bearkat OneCard Office (located in the Estill Bldg. Suite 103) Monday-Friday from 8 AM-5 PM


    Students: If your name has not been updated in the University system, contact the Registrar's Office at (936) 294-1040.
    Faculty/Staff: If your name has not been updated in the University system, contact the Payroll Department at (936) 294-1909. If your role has not been updated, contact Human Resources at (936) 294-1070