CUSTOMER SATISFACTION COMMITTEE

Purpose.  To oversee and assure Sam Houston State University's compliance with House Bill 1, Article 9-6.41 (Customer Satisfaction Assessment) and Senate Bill 1563 (Customer Service Standards), as enacted by the Seventy-sixth Legislature, and as outlined in a memorandum from Mr. Albert Hawkins, Director, Governor's Office of Budget and Planning, and Mr. John Keel, Director, Legislative Budget Board, dated October 26, 1999.

House Bill 1, Article 9-6.41 (Customer Satisfaction Assessment) requires an assessment of specific customers' level of satisfaction with services provided; the results must be reported in the state mandated strategic plan.

Senate Bill 1563 (Customer Service Standards) requires specific action by the institution and requires that certain findings be reported to the Legislative Budget Board and the Governor's Office of Budget and Planning by June 1 of even-numbered years, beginning in 2000.  The committee should submit its report to the President's Cabinet by May 1 of even-numbered years.  After review by the President's Cabinet, the report will be forwarded to the appropriate state offices, as required.

Appointments.  The President makes all appointments from nominations submitted by members of the President's Cabinet.  Terms of service are indefinite.  Chair is by position:  Director of Institutional Research and Analysis. the university's designated Customer Relations Representative must be a member of this committee, as required by Senate Bill 1563 of the Seventy-sixth Legislature.

Customer Relations Representative: Julia May

Committee Members

Indefinite Terms

Correct as of February 2011