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October 2006
Proper Prior PlanningSpring 2007 will be here before you know it. If you need software applications added for your classes, please notify Computer Services before November 1st. If you plan to teach in a lab environment, send in your request so that we may arrange the scheduling to accommodate the most students possible.
Help Us Help YouWe would like to re-emphasize the SamWeb Computer Services Work Order system. Emails and phone calls are great---unless the person that receives them is not the person that handles that issue or the person receiving is out of the office. The Work Order system (like calling the Helpdesk) ensures that your problem gets routed to the person that can handle your situation in the most effective and timely manner. Many times a problem affects multiple people in different ways; a workorder helps to narrow and locate the precise problem. Also a single issue may require assistance from multiple areas/personnel within Computer Services. The Work Order allows us to distribute and track your project or issue through to completion. If it recurs, we have the history to find out the fix. If you have tried to use the SamWeb WO system and had difficulties, please let us know. We only understand it from our administrative viewpoint---we need to hear from you what's needed.
Departmental Tech Support CallAre you the main person in your department responsible for fixing what goes wrong? We would like to meet with you and ensure we're sharing the information you need to help your department or college securely and effectively. Our first meeting with campus technology support staff is scheduled for October 26th, at 3 p.m. in AB1, room 202. Please rsvp so we can plan the topics and handouts appropriately.
Campus Town Hall for Off-Campus ComputingYou are hereby invited to attend a security/effectiveness meeting regarding your laptops and home computers. Get maintenance tips and definitions on updates, spyware, caching, defragging, firewalls, and patches. If those terms don't make sense to you, come for sure! If you're already an expert, still come. You may be able to contribute some techniques for others. The time is 3:30-4:30 p.m. The place is the AB4 Olson Auditorium. The date is Thursday, November 2nd. See you there. Get a head-start. Learn now how to assess the threats and minimize the risks of maintaining a wireless network.
TrainingStaying in touch with the constituencies that matter to you the most can be done inexpensively electronically. Find out how to create an effective bulletin. Bring your picture and text files and we will walk you through building your own online newsletter. This three-hour hands-on course will help you build your e-newsletter from concept to completion. Sign up now. We would be glad to provide departmental or one-on-one training. Please contact us to request training. NGL is once again offering classes on RefWorks and Research Databases. The classes target your specific academic areas.
BlackboardDo you use Blackboard for an online or hybrid course or just do some teaching via the web? Have you ever had a problem explaining to your students the exact steps to take in a particular area? Wouldn't it have been great to show them how by demonstration? Register for this course and learn how to create your own how-to movies. For Blackboard Answers, stop by the Blackboard FAQ pages in Blackboard Central.
What's Good, What's Not and What's Happening When?The Helpdesk provides support for university equipment and software on the local area network. Each month's Update will include the versions of software and minimum requirements for hardware with the new or changed information highlighted and bolded.
All offers, training, or software above pertain to faculty and staff at SHSU only. If you have any questions, kudos, comments, or concerns, please let us know. Approved for campus-wide e-mail distribution by Associate Vice President Jim Stevens
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