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SHSU Technology Tutorials | Resetting Voicemail PIN


If you forget your Voice Mail PIN, you can easily reset it either through Outlook Web Access or Outlook 2013. Follow the corresponding steps below to reset your Voice Mail PIN:

Resetting your Voice Mail PIN through Outlook Web Access (OWA):

  1. Sign into your SHSU email.
  2. Select ‘Options’ in the top right
  3. Select ‘Voice Mail’ on the left
  4. Select the ‘Reset my Voice Mail PIN’ tab
  5. You will have a message in your Inbox with your new Voice Mail PIN. When you first access your Voice Mail with this temporary PIN, it will expire and you will be asked to reset it.

Resetting your Voice Mail PIN through Outlook 2013

  1. Open Outlook 2013
  2. Select ‘File’ at the top and then the ‘Manage Voice Mail’ box
    • This will take you to a login screen. Login with you SHSU username and password.
  3. Once you are in your OWA account you can reset your PIN as shown in the previous method.

Resetting the Voice Mail PIN for a Generic Voice Mailbox:

  1. Sign into your SHSU email.
  2. Click on your name in the top, right-hand side of the page. A box will open up titled Open Other Mailbox.
  3. In the field box, type the username or ex_vmbx_##### supplementing the last 5 characters with your 5- digit extension.  (example: ex_vmbx_41950)
  4. Click Open and a new window will open up displaying the mailbox for that extension.
  5. Follow steps 2-5 in the guide above to complete the PIN reset using OWA.

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