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OWA: Opening a Shared Mailbox

Technology Tutorials | Opening a Shared Mailbox

How to Open a Shared Mailbox Through Outlook Web Access

Go to mail.shsu.edu (the direct link) or

from our main site click Campus Tools, then on E-Mail.

  • Please make sure you are not using the blind or low vision version of Outlook Web Access by going to Options, General Settings and then Accessibility.
  • To view all the features available for Exchange, you must use Internet Explorer and make sure that you don't select to "Use Outlook Web Access Light". Otherwise, you won't be able to view items such as the Voicemail tab.
  • To avoid getting logged off too frequently while on a personal computer, select "This is a private computer" at the log in screen

Enter your login credentials (do not enter username@shsu.edu - only your username)


Click on your name located in the top right hand corner.

Click on Open Other Mailbox



At the "Open Other Mailbox" window, enter the username of the shared mailbox in the select mailbox field.

Shared Mailbox


Press Open. The mailbox should open in a new window.

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