SPSS 15

We now have the new license keys for SPSS that will require reinstallation of SPSS on your laptop (University-owned or personal). In order to continue using SPSS on your laptop, you will need to place a work order through SamWeb requesting the re-installation of the software. Please specify whether it is for a personal or a school issued computer. If it is a personal computer, a CD will be issued to you, so you can perform the installation.

System Downtime

A number of the SHSU administrative computing systems (including SamMenu, Nell, SamWeb) will be unavailable this evening, October 16th starting at 6 pm as we continue upgrading the servers.

QVT

As previously mentioned in our March 2009 update, there were some concerns with the use of unencrypted passwords when accessing Nell. Our first step was to remove CRT and direct all users to SecureCRT. Now we are ready to remove QVT which also makes use of unencrypted passwords. Therefore as of Oct 9th, QVT will no longer be available. You will need to begin using SecureCRT to access Nell which can be accessed through Start, All Programs, SHSU Programs, Communications, CRT, and Nell-Secure. Any old shortcuts on your desktop to QVT will need to be removed manually by you as they will no longer work for you. You can do this by right-clicking on the shortcut located on your desktop and selecting Delete. If you need assistance in removing these shortcuts, creating new ones or accessing Nell using SecureCRT, please contact the Helpdesk.

Nell Downtime 10/02/2009

Friday, October 2nd, after 6pm we will bringing the NELL system down to
perform hardware upgrades. We do not have a time line on how long the
system will be unavailable but will send notification out as soon as it is
back online.

Thank you,
Computer Services Systems Team

FTP Access from Off Campus

This evening at 6PM, we will be disabling FTP access to UNX1 (www.shsu.edu) from off-campus. This change is being implemented due to security concerns. As an alternate solution, you can still connect with SecureFTP using FileZilla or preferred SFTP client. This will NOT affect on-campus FTP access.

FileZilla FTP Software

As previously stated in the August IR update, we have done away with the old FTP software, WS_FTP, and replaced it with the new FileZilla 3.2.3.1. FileZilla has been deployed to all computers on our domain except for the computer labs. Those users wishing to install the software can do so by following the instructions below.

Install Instructions:
*Click on Start, then Control Panel.
*Click on Add/Remove Programs, and then Add New Programs.
*Under the Add programs from your network list, click on FileZilla and then the Add button.
*The program will then be listed under Start > All Programs > SHSU Programs > Utility(s).

FileZilla is very similar to the older WS_FTP program, so usage of the new program should not be too different. If you have any trouble using the new FileZilla software please follow the guides we have created on our Technology Tutorials page:

• Setting Up SFTP Connection With Filezilla
• Moving Files Around With Filezilla

If you have any trouble with installation or use of the program please call the Helpdesk at 936-294-1950.

Password Expiration Time Decreasing

If you read our IR Update that is sent out to all Faculty and Staff at the beginning of each month, you will have noticed in the August 2009 edition that we will be changing the length of time for password expiration from 1 year to 180 days (6 months). Here is an excerpt from the IR Update:

PINs and Passwords

Passwords: The campus expiration for passwords has been 365 days for Windows and Macintoshes. On Nell, the expiration has been only 90 days. Auditors have alerted us that since so many administrative duties are now accessible within SamMenu and SamWeb, the Windows password expiration has to be shortened.

We know that every three months just feels too frequent, so we negotiated a compromise of 180 days.

• You can reset your password when logged in on a campus PC. Press CTRL-ALT-DEL and then Change Password.
• You can reset your password from SamWeb. Select Computer Services, then Account Password Change.
• You can reset your password in Outlook Web Access. Click Options, then Change Password.

Starting on September 1st, we are going to begin slowly working our way through accounts to implement the new password expiration policy. This will be a phased approach, so we will decrease the time by one week every week. 9/1 the expiration time will be set to 358 days. 9/8 the expiration time will be set to 351 days. 9/15 the expiration time will be set to 344 days, and so on until we reach 180 days.

Email reminders will continue to be sent during this time so that you should not be caught without notice that you need to reset your password.

Degree Audit Reporting System (DARS)

UPDATE: In order to run DARSweb, you must now use Mozilla Firefox or Internet Explorer 8.

If you're on campus and using a university-owned computer, your current option is to use Mozilla Firefox.

You can access Firefox by following these instructions:
For Windows users:
1. Start > All Programs > SHSU Programs > Browser(s)> Mozilla Firefox > Mozilla Firefox

For Mac users:
1. Macintosh HD > Applications > Firefox

Off campus users can download Firefox or IE 8 from their respective sites.

If you'd like to found out more about DARS, visit the DARS website.

Gearing up for Fall 2009

We are only 3 weeks away from the new Fall semester. Now’s the perfect time to make sure you have everything up to date and ready for the new year. Below are a few reminders and tips that will make the transition into the new academic year go as smoothly as possible.

S Drive Quota
First, we would like to remind everyone of the S drive quotas. The quota set for Faculty/Staff is 1 GB while the students’ is 200 MB. If you have any old material that you need to save, archiving it to a flash drive or CD is recommended. This way you can stay below your set quota and still have access to all necessary files. Note to Faculty/Staff: Any work related material that is shared with your department should be stored on the T drive. Also, any class related material should be posted on Blackboard and not on the T drive.

Exchange Mail
Your Exchange email account also has a quota. Faculty/Staff have a quota of 150 MB, and Students have a quota of 80 MB. If you are having space issues in your email, it would be best to setup Personal folders using Microsoft Outlook 2007. Outlook is available on all campus computers as well as Remote Desktop Connection.

Blackboard
Fall 2009 classes will begin showing up on Blackboard starting August 10th. The Blackboard system updates three times daily. Due to heavy traffic at the beginning of the year, it could take up to 24 hours for your class schedule changes to show up on Blackboard. If you have changed your class schedule and the classes are not available in Blackboard by the following day, please contact the Helpdesk.

Password Expiration
The password to your account expires on a yearly basis. It is important that you keep an up to date password so that you always have access to your Exchange email, Blackboard, and computer account. You will be notified via email up to 60 days before your password expires. If you are unsure of what your password is, go ahead and reset it now. To reset your password, log into SamWeb using the alternate log in. Proceed to Computer Services -> Account Password Change. If you are a new student you will need to click on Account Creation instead if you haven’t set up your account already. If you are unable to log into SamWeb through the alternate login, please contact the Helpdesk and request a PIN reset.

Lab Hours
Follow the link below to look at the Lab hours and locations. Take note of the labs that are closest to your classes. You never know when you might need to take a quick trip to print something off before class.
http://www.shsu.edu/~ucs_www/lab/#


Hopefully this will get you started on the right foot for the new year. If you have any questions or issues please contact the Helpdesk at either 936-294-1950 or email us at helpdesk@shsu.edu. Our regular hours for walk-ins are Monday-Friday from 8am-5pm, and phone/email support is 24 hrs a day. Good luck with the Fall 2009 semester!

Temporary Helpdesk Station - UPDATE

We have moved all of our assistants back up to our normal location, AB1, room 208. We now have some lighting and the floor has been cleared to allow traffic back through the area. Please still be careful as there is furniture in the hallway while they complete the renovations.

Temporary Helpdesk Station

We have set up a temporary station in the AB1, first floor, hallway due to remodeling that is progress outside of our office. Please look for the station set up on the Smith-Hutson side of the hallway.

Redundant GigaMAN

As you may be aware, we've had a few Internet outages these past few months due to cut fiber. Please be aware that we are working on implementing a redundant GigaMAN which facilitates our connectivity to the Internet. Our initial changeover date was set for October 2009. Since then, we have moved up the date to August 25th! Please note that we may experience slight outages during the changeover.

If you have any questions, please feel free to contact the helpdesk at 936-294-1950.

Scheduled Maintenance

Friday night, July 24th, the UCS-Systems department will be replacing a switch. This will cause computer and telephone outages for the following locations: Bank of America, Farrington, Estill, Evans, Thomason, AB2, Sam Houston Museum, Walker Education Center, Marks Administration, Dan Rather, CHSS, and Sam South.

This switchover will also impact all analog gateways which means fax machines, credit card machines, fire alarms and any analog phones will be down. The outage will last from approximately 6 pm till 7 pm.

There will also be a scheduled downtime on the 24th from 6 pm to 9 pm affecting all Administrative menus (Nell, SamMenu, SamWeb) and Banner.

SamNet Wireless

SamNet Wireless

SHSU Computer Services has completed the initial conversion of the new SamNet wireless service. This conversion was implemented to increase your wireless coverage throughout the campus and to maintain SHSU data security and integrity while it is being accessed wirelessly.

SO how can you get connected to SamNet? Just follow these simple steps:
1.) Connect to the wireless network (or establish a wireless connection)
2.) Open any web browser and authenticate to the network using your SHSU user name and password
3.) After authentication, you can browse the Internet,access the SHSU home page, SamMenu, and SamWeb without having VPN!
4.) To print to campus networked printers, you must use Remote Desktop, if the printer you are looking for is not there, please see Adding a Printer

REMINDER: Server Room Maintenance 5/23

As mentioned in the IR Update this month, we will be performing maintenance in our Server Room. Please see the article from this month's IR Update below.

Semester Break

As we mention each month in the Update, the weekend after graduation is set aside for major maintenance for the information technology infrastructure. Outages may occur from Friday, 5/22, at 6 p.m. till Memorial Day, 5/25, at 8 a.m.

The AB1 Data Center will be down Saturday, 5/23. This planned outage will include Blackboard, Nell, SamWeb, SamMenu, Exchange mail, telephones, and all other campus-wide IT systems. We will be working with McCaffety Electric and Strike ProTech: to complete a number of items, such as:

* Installation of new Data Center firewalls
* Testing of Emergency Power Off system
* Testing of fire suppression system
* Server IP addressing changes

Please just enjoy your holiday weekend and take a break!

Microsoft Silverlight

Computer Services will be deploying Microsoft Silverlight beginning Thursday, May 28th. MS Silverlight will allow you to view videos of this type.

You can obtain more information by visiting the following site: http://silverlight.net/.

Changes - Administrative Access & Computer Account Security

Please take notice of a couple of changes that have been made regarding temporary administrative access requests and computer account security. This information has also been posted as notices in Nell and SamMenu.

Temporary Administrative Access Policy Change:
If you require temporary administrative access to install software on to an SHSU computer, please ask your department chair for his/her approval within e-mail and then you can paste that approval into your WO request. The request should indicate what software will be loaded and it's business purpose and that your department can produce the licensing information, upon request.

Computer Account Security:
All computer accounts will activate a password-protected screensaver after 15 minutes of inactivity. This is to increase the security of your personal files as well as SHSU student, faculty, and staff records.

Update to Computer Account Security: This has been our policy for several years. However, due to recent security concerns we've taken additional measures to enhance the existing policy. Please refer to our current guidelines posted on the Computer Services website regarding the use of password-protected screensavers . Additionally, we've mentioned in several past IR updates to always use password-protected screensavers.

Did You Know? Faculty/Staff S Drive Quotas

Did you know that the alloted quota for all Faculty/Staff is 1GB? With that in mind, take the time now to go through your S drives to clean out any files that are no longer needed. Also, be sure that any information stored on the S drive is business related and not personal. If you need assistance or are unsure of which files to delete, please contact our Helpdesk.

If any of the files can be shared among others in your department, then the common T drive is the best storage location for those files. If there currently is not a shared folder setup on the common drive for your department, please use the Workorder System to place a workorder requesting a folder to be created. You will also need to include the following information: name of the folder to be created, owner of the folder, names and usernames of the users needing access, and if they need read or read/write access.

Reminder: The common drive is not to be used for classroom material. Blackboard is the best tool for distributing materials to your students. If you need help with adding content to Blackboard, check out our guide.

Creating a Shortcut

We have re-pushed SecureCRT to campus over the weekend and it will contain a new "Nell-Secure" session that will replace the "Nell" session. Here's how you can fix any shortcuts that you have created on your desktop.

1. First find and delete any "Nell" shortcuts on your desktop.
2. Click on Start > All programs > SHSU Programs > Communications > CRT
3. Find the "Nell-Secure" session and right-click on it. Drag the icon to your desktop and release the mouse button.
4. Select the option to "Copy"

As always call us or place a workorder if you need any assistance.

PIN Changes

As of today, if your PIN is still currently set as your birth date, you will see the following message when you next log into SamWeb.



We are making this change to make our system and your personal information more secure. Remember that if you forget what you set your PIN to during this process, you can change it at anytime in SamWeb.

Using iTerm for Nell

You may have noticed in this month's IR Update that as of March 1st we will no longer allow telnet sessions into Nell. Here is the excerpt:

Whoa, Nell!

Several months ago, the SecureCRT option was added to make the university confidential information more “secure” when you log in to Nell. It is time to use it only. In the past, you have used WinQVT to telnet to Nell. As of March 1, 2009, that option will be gone completely. If you have an old shortcut on your desktop for the old method, it will not work at that time.

If you have not yet made the switch, please do so now. Click Start, All Programs, SHSU Programs, Communications, CRT, Nell. Try it out and if you have troubles with key-mapping or any other feature, please contact the Helpdesk.

When off-campus, you will remote in to your account, and then use the SecureCRT login option to reach Nell.

If you are using iTerm on a Mac to log into Nell you'll need to do the following.

1. Open iTerm.
2. Click on Bookmarks in your toolbar and select Manage Bookmarks...


3. Select the bookmark that is for connecting to Nell. The command on the bookmark will read "telnet nell.shsu.edu" Once that bookmark is highlighted click on the Edit button in the lower left-hand corner. It looks like a pencil.


4. Last, replace the word "telnet" with "ssh" in the command and click on OK.


When you launch iTerm next you will be using SSH, which is a secure connection, to connect to Nell rather than telnet. You may notice a little bit of a lag in being prompted for your password, don't be alarmed.

As always, please let us know if you have questions.

Have a great day!

Don't know your PIN?

We receive a LOT of phone calls about PINs at the Helpdesk. We had 101 just this last week. If you don't know your PIN to reset your password or to log into DARS you can easily reset it on your own. Just log into SamWeb (ww2.shsu.edu) using the preferred login, click on Student Records, and then click on PIN Change.

Reminder: Your PIN will take some time to update for the DARS system, so don't panic if your new PIN doesn't work immediately.

Checking the Status of your Workorders

We've noticed over the last several weeks that one of the main reasons that we are receiving calls at the Helpdesk is from someone wanting to check on the status of their workorder. You can easily check on the status of your open workorders without placing a call to us. Here's how.

Log into SamWeb



Click on Computer Services and then click on Work Order System.



Once in the Work Order System, click on User Menu, then click on My Open WOs.



Scroll through your list of currently open workorders. Once you see the workorder that you wish to receive an update, click on the View link.



Last, click on the Update Workorder link and then enter in the extra information or additional questions you'd like to ask of the technicians. It's that easy!

Trouble Sending Email?

We've noticed that several of our Mac users are unable to send email off campus. If you are one of those having this problem you'll want to verify your outgoing mail server settings.

Server: smtp.shsu.edu
SSL must be turned on with password authentication.
Port must be set as 465.

Mac Mail Users

1. Under the Mail menu, select Preferences...
2. Click on your email account
3. Click on the drop-down box next to Outgoing Mail Server (SMTP) and select "Edit Server List".
4. Ensure that the smtp server is highlighted and then click on the Advanced button.
5. Check the following options:
   
• Use default ports
• Use Secure Sockets Layer (SSL)
• choose "Password" as the Authentication.
6. Your username and password will be the same as your email username and password.

Thunderbird Users

1. Under the Tools menu, select Account Settings...
2. Click on Outgoing Server (SMTP)
3. Click on Edit
4. Enter 465 as the port
5. Put a check mark next to "Use name and password"
6. Click on the SSL radio button.
   

Always remember that you can use the "Exchange Mail" link on the main SHSU web page to send and receive email if you ever run into a problem with your chosen email client.

Please call us (x4-1950) or place a workorder if you need assistance in checking your settings.

Hurricane Ike Preparations

The following notice has been sent to the entire SHSU community:

University Community

The University will be closed Friday, September 12, 2008. All Parent's Day weekend activities are cancelled and will be rescheduled for later in the semester. We anticipate reopening on Monday, September 15, 2008 unless we notify you otherwise.

Jim Gaertner, President
SHSU

Faculty & Staff: When you leave today, please make sure that you POWER OFF your computer, peripherals such as printers and scanners, and any other electronic equipment. Please also UNPLUG the equipment from the wall. If you are plugged into a surge protector, you can just turn off the surge protector. This is to ensure that your computers are not powered back on for any rolling power outages that we may have.

We are also running a full back up of our computer systems so response times may be a little slower while the backups are running.

If you have any questions, as always, please ask us.

New Computer Accounts

Any computer account that is created starting today will automatically have an Exchange email account and will not have access to SamMail or IMAP email. Email will need to be checked by clicking on the "Exchange Mail" link from the main page of the SHSU website when off campus.

Please contact the Helpdesk with any questions you may have.

SecureCRT

SecureCRT was pushed to campus on the evening of July 3rd and can be found by going to the Start button, All programs, SHSU Programs, and Communications.

This replaces CRT.

Another Phishing Scheme

If you receive an email like the one below, please do not respond with any information. This email is not coming from SHSU. Our Security Officer is working with Gmail's abuse team to have the account disabled that is generating the emails as well as blocking any inbound and outbound mail from that account.

-----Original Message-----
From: ADMIN HELPDESK [mailto:ahelpdesk3@gmail.com]
Sent: Wednesday, July 02, 2008 7:15 AM
Subject: VERIFY YOUR SHSU.EDU EMAIL ACCOUNT NOW.

Dear SHSU.EDU Email Account Owner,

This message is from SHSU.EDU messaging center to all SHSU.EDU email account owners. We are currently upgrading our data base and e-mail account center. We are deleting all unused SHSU.EDU email accounts to create more space for new accounts.

To prevent your account from being closed, you will have to update it below so that we will know that it's a present used account.

CONFIRM YOUR EMAIL IDENTITY BELOW

Email Username :
EMAIL Password :
Date of Birth :
Country or Territory :

Warning!!! Account owner that refuses to update his or her account within Seven days of receiving this warning will lose his or her account permanently.

Thank you for using SHSU.EDU
Warning Code:VX2G99AAJ

SHSU.EDU Team

WWW.SHSU.EDU

Accounts will be disabled for anyone who may respond with the information requested.

SecureCRT

SecureCRT is scheduled to be deployed to campus on 7/3 at 7pm. This will affect those of you who use CRT for connecting to Nell.

REMINDER: Those who are still using unxmail/IMAP in the following buildings will be switched to Exchange accounts today: AB1, Criminal Justice Center, University Hotel, Lee Drain, Kirkley, and the Health Center.

Guide for setting up Outlook for Exchange: http://www.shsu.edu/exchangesetup

Exchange & VoIP: July 1 - July 17

Here's what is coming up next.

Faculty and Staff that have not yet been migrated to Exchange 2007 will be moved on the following dates:

• July 1: AB1, Criminal Justice Center, Hotel, Lee Drain Building, Kirkley, Administration Building, and Health Center.
• July 2: Newton Gresham Library, Music, University Theater Center, Smith-Hutson, Estill Classroom Building, Art, South Paw, Coliseum, East Plant, Field House, Softball, Baseball, and Weight Training facilities
• July 3: AB4, Evans, Austin Hall, Peabody Library, Thomason, West Plant, Residence Life, Lee Drain Annex, Farrington, AB2, Museum, Walker Education Center, and Sam South
• July 7: Lowman Student Center, Teacher Education Center, Counselor Education Center, AB3, and Dan Rather Communications

As a reminder we do have a guide for setting up your new Exchange account in Outlook. You will also need to keep in mind your new quota.

---

Those extensions still on the Meridian system will be converted to the new VoIP system on the following dates:

• July 3: AB1
  
• July 7: Criminal Justice Center, and University Hotel
  
• July 8:Lee Drain Building, Kirkley, Administration Building, and Health Center.
• July 9: Newton Gresham Library, Music, University Theater Center, and Estill Classroom Building
  
• July 10: Art, Evans, South Paw, Coliseum, East Plant, Field House, Softball, Baseball, and Weight Training facilities
• July 14: AB4, Austin Hall, Peabody Library, Thomason, West Plant, and Residence Life
• July 15: Lee Drain Annex, Farrington, AB2, Museum, Walker Education Center, and Sam South
• July 16: Lowman Student Center, Teacher Education Center, and Counselor Education Center
• July 17: AB3 and Dan Rather Communications
• July 18: Smith-Hutson
  

You can view our training guides for the new Cisco Phones through our Software Guides pages. We are also looking to hold a few training classes in the coming weeks, so look for more information to come in the IR Update or right here on the Helpdesk Blog.

Exchange 2007 & VoIP Voicemail Feature

We have started transitioning phone services to our new VoIP system. Those of you who have been transitioned to the Exchange 2007 mail server and the new VoIP system will notice a new change in Outlook.

Click on the Tools menu and select Options. You will then see the Options dialog box.



Click on the Voice Mail tab.



If you forget your voice mail PIN, you will find an option to request a reset. You will also see an option to change your outgoing greeting on your phone.

We also have a few tutorials available on our software guides page for the new phone system and the Cisco Handsets. We encourage you to check them out.

Next Phase of Exchange 2007 Migration

Anyone who currently has a Voice over IP phone (a Cisco handset) and are still on IMAP/unxmail will be converted to Exchange 2007 on Tuesday, June 24th. An email was sent out over the weekend to those who will be a part of this next phase of the Exchange 2007 migration.

For those on PCs, you can find instructions on setting up your new Exchange account online at: http://www.shsu.edu/exchangesetup

For those on a Mac or using another email client other than Outlook, you will need to use the following settings.

Incoming Mail Server: cas.shsu.edu
Port: 993
Use SSL

Outgoing Mail Server: The outgoing mail server will remain the same (smtp.shsu.edu).

When checking your email from an off campus location you will need to select "Exchange Mail" from the University Fast Links or click on the "Exchange Mail" link in the orange section on the SHSU main web page.

If you need assistance after your mailbox has been moved, please place a workorder or contact the Helpdesk at x4-1950.

Exchange 2007 - When will my mailbox move?

The schedule for moving current Exchange 2003 mailboxes to Exchange 2007 is as follows.

Faculty/Staff with last names beginning with:
A - D: Monday, June 16
E - K: Tuesday, June 17
L - R: Wednesday, June 18
S - Z: Thursday, June 19
All Students: Friday, June 20
Alumni/Retirees/*Secondary Accounts: Saturday, June 21
*Secondary accounts are organization or departmental web and email accounts.

Please keep in mind your new quota limits.

UPDATE:
The first two groups (A-D and E-K) have been moved with very few problems. We are working on the third group (L-R) now. As always please contact the Helpdesk if you have any problems.

Conversion to Exchange 2007

The time has come for moving current Exchange users to the new Exchange 2007 system. In preparation for this move we ask that you clean out your current mailboxes so that the move will go quickly and as smooth as possible. If you need assistance in setting up an Archive folder on your S drive, please contact the Helpdesk at x4-1950. You can also find the instructions in our Software Guides.

Since Exchange 2007 will be the campus email system for all faculty, staff, and students we have had to set up quotas. We have given each as much space as we can offer at this time.

New Quotas are as follows:
Faculty/Staff:
150MB you will be warned that you are over quota.
185MB you will no longer be able to send email.
200MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Students:
80MB you will be warned that you are over quota.
90MB you will no longer be able to send email.
100MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Alumni/Organization Accounts:
40MB you will be warned that you are over quota.
45MB you will no longer be able to send email.
50MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Check back here for more information on when your email will be moved. As always let us know if you have any questions or concerns by posting a comment or sending us email.

Winmail.dat attachments

Are you getting winmail.dat attachments in your email?

The quick reason why you are getting those attachments is because the person sending you the attachment is using Microsoft Outlook as their email client. The sender can still use Outlook but will need to make a couple of modifications on their side before sending you an attachment.

First they will need to make sure that their message is formatted in Plain Text or HTML. In a new message window, they will need to click on Options tab and then select Plain Text or HTML from the Format section.

Next they will need to make sure that they enter in your full email address in the To or CC field (ex: username@shsu.edu) instead of just your username and letting it auto-correct from the Global Address List.

Doing these steps should correct the problem you are seeing. As always, please contact the Helpesk if you need assistance in this matter.

For more information check out these Microsoft Knowledge Base Articles:
http://support.microsoft.com/kb/138053.
http://support.microsoft.com/kb/278061

Bounced Email Issues

Are you receiving bounced messages when trying to send email that look similar to this?

Delivery has failed to these recipients or distribution lists:

ex:/O=SAM HOUSTON STATE UNIVERSITY/OU=WNTAP3/CN=RECIPIENTS/CN=USERNAME
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

Here is what you will need to do:
1. Close Microsoft Outlook.
2. Open Window Explorer (Right-click on Start, select Explore OR hit the Windows + E keys)
3. Navigate to the Outlook folder in your profile: C:\WINNT\profiles\your_username\Application Data\Microsoft\Outlook
4. Delete the .nk2 file that is listed there.
5. Contact the Helpdesk at x4-1950 if you need assistance or have trouble with this process.

CLARIFICATION: This will remove ALL cached email addresses that you have stored in Outlook. If there are addresses that are not currently in your Address Book or Contacts you will need to save those before following the directions above.

Email Tip

How do you tell if a message is hoax or fraudulent?

• Do a quick web search or check out sites such as Snopes. Snopes lists a lot of emails that are commonly passed around and will list why it is false and sometimes the origin or the small truth that started it all.


• The email asks you to forward it to all of your friends or a certain number of people in a certain amount of time.


• There are a lot of misspellings or punctuation where there should be none (L I K E.This).


• Typos in URLs easily overlooked (like micosoft.com)


• It is from a company or bank that you don't do business with.


• It is asking you to verify bank account numbers or passwords.


• If it sounds too good to be true it most likely is.

These are just a few tips, but if you have even the smallest of question on an email, delete it or contact the Helpdesk for further assistance.

Registration Schedule

Registration will be opening this Friday at 5:30PM. As a reminder here is the schedule.

Advance Registration for the Following classifications starts 5:30 p.m. on the following dates. In trying to alleviate some of your previous registration problems we will be using a new registration schedule. This new schedule will be alphabetical by each classification. Please find where your name falls in the alphabet to determine your registration period.

ADVANCE REGISTRATION BY CLASSIFICATION
CLASSIFICATION	SEM. HOURS	DATES
Honor Students		March 28
Doctoral, Grad, Post Bac, Seniors 5:30 p.m. SI-ZZ 6:30 p.m. GP-KL 7:30 p.m. CJ-GO 8:30 p.m. KM-NO 9:30 p.m. A-CI 10:30 p.m. NP-SH Open to ALL at 10:30 p.m.	94 Plus	March 31 - April 1
Juniors 5:30 p.m. SI-ZZ 6:30 p.m. GP-KL 7:30 p.m. CJ-GO 8:30 p.m. KM-NO 9:30 p.m. A-CI 10:30 p.m. NP-SH Open to ALL at 10:30 p.m.	64-93	April 2
Sophomores 5:30 p.m. SI-ZZ 6:30 p.m. GP-KL 7:30 p.m. CJ-GO 8:30 p.m. KM-NO 9:30 p.m. A-CI 10:30 p.m. NP-SH Open to ALL at 10:30 p.m.	32-63	April 3
Freshmen (Including Beginning Freshmen) 5:30 p.m. SI-ZZ 6:30 p.m. GP-KL 7:30 p.m. CJ-GO 8:30 p.m. KM-NO 9:30 p.m. A-CI 10:30 p.m. NP-SH Open to ALL at 10:30 p.m.	01-31	April 4
Open Registration Period

Database Maintenance 3/21 6pm - 8pm

We will be taking down the database on Friday 3/21 (Good Friday) after 6pm for maintenance. We are rolling out several major changes that have to be put in place before Registration starts on 3/28. During this time, the SamMenu, Samweb, and the Nell Menu will be unavailable. The outage may last anywhere from 30 minutes to 2 hours.

Please contact the Helpdesk at helpdesk@shsu.edu or by calling 936-294-1950 for updates as needed.

Internet Outage: March 14, 2008

The Internet outage that was mentioned in the last IR Update will take place beginning at 8:00 AM on Friday, March 14th and will last for approximately 8 hours during the day.

The Internet outage is required for the first phase of work with AT&T to move their services to Academic Building 1. UCS Networking will also be using this time to move some important network equipment to the new location.

All SHSU campus computer Internet and modem access will be unavailable during this outage. Off-campus locations will not be able to access on-campus resources. This access includes, but is not limited to: Blackboard, remote access, SamWeb, SamMail, Exchange e-mail, Nell, and SamMenu. The targeted time is to be back up by 4:00 PM on Friday afternoon.

You may call the Helpdesk at 294.1950 for an update on Friday afternoon.

Upcoming System Maintenance and Power Outage

March 7, 2008
The T drive server will be rebooted at 6:00PM. This due to maintenance for our backup software. The T drive should be unavailable for no more than 30 minutes. Contact the Helpdesk at x4-1950 if you have any questions regarding this maintenance.

March 8, 2008
There will be an electrical outage on Saturday, March 8, 2008 from 6:00 a.m. to approximately 8:00 a.m. The buildings affected are the following:

Smith Hutson and Smith Hutson Addition
Music Building
Academic Building 1
Newton Gresham Library
University Theater Center
Teacher Education Center
Counselor Education Center
Sam Houston Parking Garage
Recital Hall
Lowman Student Center
Dan Rather Communications Building
Administration Building
Sam Houston Village

Please POWER OFF your computer and peripherals before you leave on Friday if you are located in any of the listed buildings.

Please contact Physical Plant Facilities Planning & Construction at 936-294-1912 with any questions you may have regarding the outage.

SHSU's connection to the Internet is down

AT&T has reported to us that they have a fiber cut this morning on the curcuit that provides SHSU's Internet service. All off-campus e-mail, Internet, and Internet-based credit card transactions are unavailable until AT&T has repaired the damage.

We are activating our disaster recovery plan to bring up a minimal web presence on our servers.

As it's AT&T that is handling, we cannot answer as to the length of time----but experience has indicated that a "cut" can take several hours to locate and repair. Hopefully it will turn out to be something simpler. We will keep you posted as we hear back from AT&T.

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UPDATE: The fiber was restored just before 10:00 AM today. You should now be able to access outside sites.

Planned Database Outage

The database will be taken down today, 2/18, from 6pm until 8pm for planned maintenance. During this time the SamMenu, Nell SHSU Menu, and SamWeb will be in-accessible.

Computing/Phone Systems Downtime

Telcom Center Move Project

Progress continues on the many events that have to occur prior to the removal of the Telcom Center from the campus mall area. The next scheduled event will have a major impact on our entire campus this weekend.

The long-anticipated power, computer, VOIP phone outage that was mentioned in the last two IR Updates will take place the evening of Friday 2/15 and the morning of 2/16. AB1 will be without electricity for several hours on Friday night while this work is in progress.

The power outage is required for the electrical work for the AB1 Server Room. Contractors will start the process at 6 pm Friday night, February 15th; it is anticipated their work will take several hours. The electrical work will include breaker changes and generator related upgrades. After the contractor has completed his work, the UCS-Systems Department will begin rewiring the servers and will work throughout the night with the expectation of completing the process Saturday morning.

All SHSU campus computer and VOIP phone systems will be down during this outage. This outage includes, but is not limited to: Blackboard, remote access, SamWeb, SamMail, Exchange e-mail, Nell, and SamMenu. We anticipate all systems will be back online sometime Saturday morning, the 16th of February.

You may call the Helpdesk at 294.1950 for an update on Saturday.

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AB1 Users: Please shut down your workstations and turn off your peripherals before you leave for the week. The electricity in AB1 will be turned off Friday, February 15th at 6 pm.

Other Campus Users: It is especially critical that you remember this week to log off your workstations before you leave for the weekend. You can help protect your profile by making sure you are not logged in when the servers are taken offline.

Remote Servers

The new remote servers have been in production for about a week now. We have scaled back and streamlined the software that is available through the remote access system. This will help to ensure that we are in compliance with licensing along with increasing the performance and reliability of the system. Those of you who have logged in have hopefully noticed that increase in performance and reliabilty.

Here is a list of software that is currently available via the remote system.
Microsoft Office 2007
Adobe Acrobat
SecureCRT (for logging into Nell)
Internet Explorer (Firefox has previously caused problems and so was not installed on the new system.)
SamMenu
Profile Backup Utility
SAP (for connecting to COBA SAP server)
Secure Shell Client (Software that will allow logging in to Nell and UNX1)

The installation of SPSS is still being evaluated. We are working with vendors to see what options are available to us to make this work. Keep an eye on the IR Update for any new developments.

As always, please contact us with any questions or problems you may have.

Faculty/Staff Profiles

We are experiencing some problems with our Faculty/Staff profile server (FS1) this morning. Our system administrators are working on the problem to get it corrected as quickly as possible.

UPDATE: As of 10:31 AM, the FS1 server is back up and functioning correctly. We again thank you for your patience.

Exchange Server

As I'm sure you all are aware, our Exchange server is currently down. We do not have an estimate on when it will be returned to normal working condition. Rest assured we are working closely with Dell Support to solve the problem as quickly as we can.

We understand what an inconvenience this is and appreciate your patience.

New Temporary Admin Access Policy

Hello all,

As always, the IR Update contains a lot of useful information for the campus community. I did want to call your attention to one specific artcle in this month's update since it does refer to a policy change.

Sticking to Business

We are continuing to streamline functions to ensure we can meet the business needs of the campus. Therefore, temporary administrative access will only be granted for University-related installations. This will help reduce staff time in granting and monitoring these privilege changes and will also lower the risk that University machines are compromised by non-essential software.

We want to encourage you to take a moment to read the IR Update each month.

Have a great week!

Faculty/Staff Profiles

We are currently experiencing some problems with our Faculty/Staff profile server (FS1). We do have system administrators working on the issue. We realize that this is an inconvenience, so we are working to correct the problem as quickly as we can. We appreciate your patience.

UPDATE: The issues with the FS1 server should now be corrected. If you are still having trouble, we suggest that you reboot your machine and try again. If you still have trouble contact the Helpdesk at x4-1950.