SecureCRT

SecureCRT was pushed to campus on the evening of July 3rd and can be found by going to the Start button, All programs, SHSU Programs, and Communications.

This replaces CRT.

Another Phishing Scheme

If you receive an email like the one below, please do not respond with any information. This email is not coming from SHSU. Our Security Officer is working with Gmail's abuse team to have the account disabled that is generating the emails as well as blocking any inbound and outbound mail from that account.

-----Original Message-----
From: ADMIN HELPDESK [mailto:ahelpdesk3@gmail.com]
Sent: Wednesday, July 02, 2008 7:15 AM
Subject: VERIFY YOUR SHSU.EDU EMAIL ACCOUNT NOW.

Dear SHSU.EDU Email Account Owner,

This message is from SHSU.EDU messaging center to all SHSU.EDU email account owners. We are currently upgrading our data base and e-mail account center. We are deleting all unused SHSU.EDU email accounts to create more space for new accounts.

To prevent your account from being closed, you will have to update it below so that we will know that it's a present used account.

CONFIRM YOUR EMAIL IDENTITY BELOW

Email Username :
EMAIL Password :
Date of Birth :
Country or Territory :

Warning!!! Account owner that refuses to update his or her account within Seven days of receiving this warning will lose his or her account permanently.

Thank you for using SHSU.EDU
Warning Code:VX2G99AAJ

SHSU.EDU Team

WWW.SHSU.EDU

Accounts will be disabled for anyone who may respond with the information requested.

SecureCRT

SecureCRT is scheduled to be deployed to campus on 7/3 at 7pm. This will affect those of you who use CRT for connecting to Nell.

REMINDER: Those who are still using unxmail/IMAP in the following buildings will be switched to Exchange accounts today: AB1, Criminal Justice Center, University Hotel, Lee Drain, Kirkley, and the Health Center.

Guide for setting up Outlook for Exchange: http://www.shsu.edu/exchangesetup

Exchange & VoIP: July 1 - July 17

Here's what is coming up next.

Faculty and Staff that have not yet been migrated to Exchange 2007 will be moved on the following dates:

• July 1: AB1, Criminal Justice Center, Hotel, Lee Drain Building, Kirkley, Administration Building, and Health Center.
• July 2: Newton Gresham Library, Music, University Theater Center, Smith-Hutson, Estill Classroom Building, Art, South Paw, Coliseum, East Plant, Field House, Softball, Baseball, and Weight Training facilities
• July 3: AB4, Evans, Austin Hall, Peabody Library, Thomason, West Plant, Residence Life, Lee Drain Annex, Farrington, AB2, Museum, Walker Education Center, and Sam South
• July 7: Lowman Student Center, Teacher Education Center, Counselor Education Center, AB3, and Dan Rather Communications

As a reminder we do have a guide for setting up your new Exchange account in Outlook. You will also need to keep in mind your new quota.

---

Those extensions still on the Meridian system will be converted to the new VoIP system on the following dates:

• July 3: AB1
  
• July 7: Criminal Justice Center, and University Hotel
  
• July 8:Lee Drain Building, Kirkley, Administration Building, and Health Center.
• July 9: Newton Gresham Library, Music, University Theater Center, and Estill Classroom Building
  
• July 10: Art, Evans, South Paw, Coliseum, East Plant, Field House, Softball, Baseball, and Weight Training facilities
• July 14: AB4, Austin Hall, Peabody Library, Thomason, West Plant, and Residence Life
• July 15: Lee Drain Annex, Farrington, AB2, Museum, Walker Education Center, and Sam South
• July 16: Lowman Student Center, Teacher Education Center, and Counselor Education Center
• July 17: AB3 and Dan Rather Communications
• July 18: Smith-Hutson
  

You can view our training guides for the new Cisco Phones through our Software Guides pages. We are also looking to hold a few training classes in the coming weeks, so look for more information to come in the IR Update or right here on the Helpdesk Blog.

Exchange 2007 & VoIP Voicemail Feature

We have started transitioning phone services to our new VoIP system. Those of you who have been transitioned to the Exchange 2007 mail server and the new VoIP system will notice a new change in Outlook.

Click on the Tools menu and select Options. You will then see the Options dialog box.



Click on the Voice Mail tab.



If you forget your voice mail PIN, you will find an option to request a reset. You will also see an option to change your outgoing greeting on your phone.

We also have a few tutorials available on our software guides page for the new phone system and the Cisco Handsets. We encourage you to check them out.

Next Phase of Exchange 2007 Migration

Anyone who currently has a Voice over IP phone (a Cisco handset) and are still on IMAP/unxmail will be converted to Exchange 2007 on Tuesday, June 24th. An email was sent out over the weekend to those who will be a part of this next phase of the Exchange 2007 migration.

For those on PCs, you can find instructions on setting up your new Exchange account online at: http://www.shsu.edu/exchangesetup

For those on a Mac or using another email client other than Outlook, you will need to use the following settings.

Incoming Mail Server: cas.shsu.edu
Port: 993
Use SSL

Outgoing Mail Server: The outgoing mail server will remain the same (smtp.shsu.edu).

When checking your email from an off campus location you will need to select "Exchange Mail" from the University Fast Links or click on the "Exchange Mail" link in the orange section on the SHSU main web page.

If you need assistance after your mailbox has been moved, please place a workorder or contact the Helpdesk at x4-1950.

Exchange 2007 - When will my mailbox move?

The schedule for moving current Exchange 2003 mailboxes to Exchange 2007 is as follows.

Faculty/Staff with last names beginning with:
A - D: Monday, June 16
E - K: Tuesday, June 17
L - R: Wednesday, June 18
S - Z: Thursday, June 19
All Students: Friday, June 20
Alumni/Retirees/*Secondary Accounts: Saturday, June 21
*Secondary accounts are organization or departmental web and email accounts.

Please keep in mind your new quota limits.

UPDATE:
The first two groups (A-D and E-K) have been moved with very few problems. We are working on the third group (L-R) now. As always please contact the Helpdesk if you have any problems.

Conversion to Exchange 2007

The time has come for moving current Exchange users to the new Exchange 2007 system. In preparation for this move we ask that you clean out your current mailboxes so that the move will go quickly and as smooth as possible. If you need assistance in setting up an Archive folder on your S drive, please contact the Helpdesk at x4-1950. You can also find the instructions in our Software Guides.

Since Exchange 2007 will be the campus email system for all faculty, staff, and students we have had to set up quotas. We have given each as much space as we can offer at this time.

New Quotas are as follows:
Faculty/Staff:
150MB you will be warned that you are over quota.
185MB you will no longer be able to send email.
200MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Students:
80MB you will be warned that you are over quota.
90MB you will no longer be able to send email.
100MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Alumni/Organization Accounts:
40MB you will be warned that you are over quota.
45MB you will no longer be able to send email.
50MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Check back here for more information on when your email will be moved. As always let us know if you have any questions or concerns by posting a comment or sending us email.

Winmail.dat attachments

Are you getting winmail.dat attachments in your email?

The quick reason why you are getting those attachments is because the person sending you the attachment is using Microsoft Outlook as their email client. The sender can still use Outlook but will need to make a couple of modifications on their side before sending you an attachment.

First they will need to make sure that their message is formatted in Plain Text or HTML. In a new message window, they will need to click on Options tab and then select Plain Text or HTML from the Format section.

Next they will need to make sure that they enter in your full email address in the To or CC field (ex: username@shsu.edu) instead of just your username and letting it auto-correct from the Global Address List.

Doing these steps should correct the problem you are seeing. As always, please contact the Helpesk if you need assistance in this matter.

For more information check out these Microsoft Knowledge Base Articles:
http://support.microsoft.com/kb/138053.
http://support.microsoft.com/kb/278061

Bounced Email Issues

Are you receiving bounced messages when trying to send email that look similar to this?

Delivery has failed to these recipients or distribution lists:

ex:/O=SAM HOUSTON STATE UNIVERSITY/OU=WNTAP3/CN=RECIPIENTS/CN=USERNAME
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

Here is what you will need to do:
1. Close Microsoft Outlook.
2. Open Window Explorer (Right-click on Start, select Explore OR hit the Windows + E keys)
3. Navigate to the Outlook folder in your profile: C:\WINNT\profiles\your_username\Application Data\Microsoft\Outlook
4. Delete the .nk2 file that is listed there.
5. Contact the Helpdesk at x4-1950 if you need assistance or have trouble with this process.

CLARIFICATION: This will remove ALL cached email addresses that you have stored in Outlook. If there are addresses that are not currently in your Address Book or Contacts you will need to save those before following the directions above.

Email Tip

How do you tell if a message is hoax or fraudulent?

• Do a quick web search or check out sites such as Snopes. Snopes lists a lot of emails that are commonly passed around and will list why it is false and sometimes the origin or the small truth that started it all.


• The email asks you to forward it to all of your friends or a certain number of people in a certain amount of time.


• There are a lot of misspellings or punctuation where there should be none (L I K E.This).


• Typos in URLs easily overlooked (like micosoft.com)


• It is from a company or bank that you don't do business with.


• It is asking you to verify bank account numbers or passwords.


• If it sounds too good to be true it most likely is.

These are just a few tips, but if you have even the smallest of question on an email, delete it or contact the Helpdesk for further assistance.

Registration Schedule

Registration will be opening this Friday at 5:30PM. As a reminder here is the schedule.

Advance Registration for the Following classifications starts 5:30 p.m. on the following dates. In trying to alleviate some of your previous registration problems we will be using a new registration schedule. This new schedule will be alphabetical by each classification. Please find where your name falls in the alphabet to determine your registration period.

ADVANCE REGISTRATION BY CLASSIFICATION
CLASSIFICATION	SEM. HOURS	DATES
Honor Students		March 28
Doctoral, Grad, Post Bac, Seniors 5:30 p.m. SI-ZZ 6:30 p.m. GP-KL 7:30 p.m. CJ-GO 8:30 p.m. KM-NO 9:30 p.m. A-CI 10:30 p.m. NP-SH Open to ALL at 10:30 p.m.	94 Plus	March 31 - April 1
Juniors 5:30 p.m. SI-ZZ 6:30 p.m. GP-KL 7:30 p.m. CJ-GO 8:30 p.m. KM-NO 9:30 p.m. A-CI 10:30 p.m. NP-SH Open to ALL at 10:30 p.m.	64-93	April 2
Sophomores 5:30 p.m. SI-ZZ 6:30 p.m. GP-KL 7:30 p.m. CJ-GO 8:30 p.m. KM-NO 9:30 p.m. A-CI 10:30 p.m. NP-SH Open to ALL at 10:30 p.m.	32-63	April 3
Freshmen (Including Beginning Freshmen) 5:30 p.m. SI-ZZ 6:30 p.m. GP-KL 7:30 p.m. CJ-GO 8:30 p.m. KM-NO 9:30 p.m. A-CI 10:30 p.m. NP-SH Open to ALL at 10:30 p.m.	01-31	April 4
Open Registration Period

Database Maintenance 3/21 6pm - 8pm

We will be taking down the database on Friday 3/21 (Good Friday) after 6pm for maintenance. We are rolling out several major changes that have to be put in place before Registration starts on 3/28. During this time, the SamMenu, Samweb, and the Nell Menu will be unavailable. The outage may last anywhere from 30 minutes to 2 hours.

Please contact the Helpdesk at helpdesk@shsu.edu or by calling 936-294-1950 for updates as needed.

Internet Outage: March 14, 2008

The Internet outage that was mentioned in the last IR Update will take place beginning at 8:00 AM on Friday, March 14th and will last for approximately 8 hours during the day.

The Internet outage is required for the first phase of work with AT&T to move their services to Academic Building 1. UCS Networking will also be using this time to move some important network equipment to the new location.

All SHSU campus computer Internet and modem access will be unavailable during this outage. Off-campus locations will not be able to access on-campus resources. This access includes, but is not limited to: Blackboard, remote access, SamWeb, SamMail, Exchange e-mail, Nell, and SamMenu. The targeted time is to be back up by 4:00 PM on Friday afternoon.

You may call the Helpdesk at 294.1950 for an update on Friday afternoon.

Upcoming System Maintenance and Power Outage

March 7, 2008
The T drive server will be rebooted at 6:00PM. This due to maintenance for our backup software. The T drive should be unavailable for no more than 30 minutes. Contact the Helpdesk at x4-1950 if you have any questions regarding this maintenance.

March 8, 2008
There will be an electrical outage on Saturday, March 8, 2008 from 6:00 a.m. to approximately 8:00 a.m. The buildings affected are the following:

Smith Hutson and Smith Hutson Addition
Music Building
Academic Building 1
Newton Gresham Library
University Theater Center
Teacher Education Center
Counselor Education Center
Sam Houston Parking Garage
Recital Hall
Lowman Student Center
Dan Rather Communications Building
Administration Building
Sam Houston Village

Please POWER OFF your computer and peripherals before you leave on Friday if you are located in any of the listed buildings.

Please contact Physical Plant Facilities Planning & Construction at 936-294-1912 with any questions you may have regarding the outage.

SHSU's connection to the Internet is down

AT&T has reported to us that they have a fiber cut this morning on the curcuit that provides SHSU's Internet service. All off-campus e-mail, Internet, and Internet-based credit card transactions are unavailable until AT&T has repaired the damage.

We are activating our disaster recovery plan to bring up a minimal web presence on our servers.

As it's AT&T that is handling, we cannot answer as to the length of time----but experience has indicated that a "cut" can take several hours to locate and repair. Hopefully it will turn out to be something simpler. We will keep you posted as we hear back from AT&T.

-------------------------------------------

UPDATE: The fiber was restored just before 10:00 AM today. You should now be able to access outside sites.

Planned Database Outage

The database will be taken down today, 2/18, from 6pm until 8pm for planned maintenance. During this time the SamMenu, Nell SHSU Menu, and SamWeb will be in-accessible.

Computing/Phone Systems Downtime

Telcom Center Move Project

Progress continues on the many events that have to occur prior to the removal of the Telcom Center from the campus mall area. The next scheduled event will have a major impact on our entire campus this weekend.

The long-anticipated power, computer, VOIP phone outage that was mentioned in the last two IR Updates will take place the evening of Friday 2/15 and the morning of 2/16. AB1 will be without electricity for several hours on Friday night while this work is in progress.

The power outage is required for the electrical work for the AB1 Server Room. Contractors will start the process at 6 pm Friday night, February 15th; it is anticipated their work will take several hours. The electrical work will include breaker changes and generator related upgrades. After the contractor has completed his work, the UCS-Systems Department will begin rewiring the servers and will work throughout the night with the expectation of completing the process Saturday morning.

All SHSU campus computer and VOIP phone systems will be down during this outage. This outage includes, but is not limited to: Blackboard, remote access, SamWeb, SamMail, Exchange e-mail, Nell, and SamMenu. We anticipate all systems will be back online sometime Saturday morning, the 16th of February.

You may call the Helpdesk at 294.1950 for an update on Saturday.

=================================================================

AB1 Users: Please shut down your workstations and turn off your peripherals before you leave for the week. The electricity in AB1 will be turned off Friday, February 15th at 6 pm.

Other Campus Users: It is especially critical that you remember this week to log off your workstations before you leave for the weekend. You can help protect your profile by making sure you are not logged in when the servers are taken offline.

Remote Servers

The new remote servers have been in production for about a week now. We have scaled back and streamlined the software that is available through the remote access system. This will help to ensure that we are in compliance with licensing along with increasing the performance and reliability of the system. Those of you who have logged in have hopefully noticed that increase in performance and reliabilty.

Here is a list of software that is currently available via the remote system.
Microsoft Office 2007
Adobe Acrobat
SecureCRT (for logging into Nell)
Internet Explorer (Firefox has previously caused problems and so was not installed on the new system.)
SamMenu
Profile Backup Utility
SAP (for connecting to COBA SAP server)
Secure Shell Client (Software that will allow logging in to Nell and UNX1)

The installation of SPSS is still being evaluated. We are working with vendors to see what options are available to us to make this work. Keep an eye on the IR Update for any new developments.

As always, please contact us with any questions or problems you may have.

Faculty/Staff Profiles

We are experiencing some problems with our Faculty/Staff profile server (FS1) this morning. Our system administrators are working on the problem to get it corrected as quickly as possible.

UPDATE: As of 10:31 AM, the FS1 server is back up and functioning correctly. We again thank you for your patience.

Exchange Server

As I'm sure you all are aware, our Exchange server is currently down. We do not have an estimate on when it will be returned to normal working condition. Rest assured we are working closely with Dell Support to solve the problem as quickly as we can.

We understand what an inconvenience this is and appreciate your patience.

New Temporary Admin Access Policy

Hello all,

As always, the IR Update contains a lot of useful information for the campus community. I did want to call your attention to one specific artcle in this month's update since it does refer to a policy change.

Sticking to Business

We are continuing to streamline functions to ensure we can meet the business needs of the campus. Therefore, temporary administrative access will only be granted for University-related installations. This will help reduce staff time in granting and monitoring these privilege changes and will also lower the risk that University machines are compromised by non-essential software.

We want to encourage you to take a moment to read the IR Update each month.

Have a great week!

Faculty/Staff Profiles

We are currently experiencing some problems with our Faculty/Staff profile server (FS1). We do have system administrators working on the issue. We realize that this is an inconvenience, so we are working to correct the problem as quickly as we can. We appreciate your patience.

UPDATE: The issues with the FS1 server should now be corrected. If you are still having trouble, we suggest that you reboot your machine and try again. If you still have trouble contact the Helpdesk at x4-1950.