DELTA

As previously stated in the September IR update, technical support for Blackboard, eCollege and ITV equipment now falls under the DELTA (Distance Education and Learning Technologies for Academics) division.

You may use any of the following methods to contact them:

Email: delta@shsu.edu
Phone: x42780

System Downtime

A number of the SHSU administrative computing systems (including SamMenu, Nell, SamWeb) will be unavailable this evening, October 16th starting at 6 pm as we continue upgrading the servers.

QVT

As previously mentioned in our March 2009 update, there were some concerns with the use of unencrypted passwords when accessing Nell. Our first step was to remove CRT and direct all users to SecureCRT. Now we are ready to remove QVT which also makes use of unencrypted passwords. Therefore as of Oct 9th, QVT will no longer be available. You will need to begin using SecureCRT to access Nell which can be accessed through Start, All Programs, SHSU Programs, Communications, CRT, and Nell-Secure. Any old shortcuts on your desktop to QVT will need to be removed manually by you as they will no longer work for you. You can do this by right-clicking on the shortcut located on your desktop and selecting Delete. If you need assistance in removing these shortcuts, creating new ones or accessing Nell using SecureCRT, please contact the Helpdesk.

Nell Downtime 10/02/2009

Friday, October 2nd, after 6pm we will bringing the NELL system down to
perform hardware upgrades. We do not have a time line on how long the
system will be unavailable but will send notification out as soon as it is
back online.

Thank you,
Computer Services Systems Team