Checking the Status of your Workorders

We've noticed over the last several weeks that one of the main reasons that we are receiving calls at the Helpdesk is from someone wanting to check on the status of their workorder. You can easily check on the status of your open workorders without placing a call to us. Here's how.

Log into SamWeb



Click on Computer Services and then click on Work Order System.



Once in the Work Order System, click on User Menu, then click on My Open WOs.



Scroll through your list of currently open workorders. Once you see the workorder that you wish to receive an update, click on the View link.



Last, click on the Update Workorder link and then enter in the extra information or additional questions you'd like to ask of the technicians. It's that easy!

Trouble Sending Email?

We've noticed that several of our Mac users are unable to send email off campus. If you are one of those having this problem you'll want to verify your outgoing mail server settings.

Server: smtp.shsu.edu
SSL must be turned on with password authentication.
Port must be set as 465.

Mac Mail Users

1. Under the Mail menu, select Preferences...
2. Click on your email account
3. Click on the drop-down box next to Outgoing Mail Server (SMTP) and select "Edit Server List".
4. Ensure that the smtp server is highlighted and then click on the Advanced button.
5. Check the following options:
   
• Use default ports
• Use Secure Sockets Layer (SSL)
• choose "Password" as the Authentication.
6. Your username and password will be the same as your email username and password.

Thunderbird Users

1. Under the Tools menu, select Account Settings...
2. Click on Outgoing Server (SMTP)
3. Click on Edit
4. Enter 465 as the port
5. Put a check mark next to "Use name and password"
6. Click on the SSL radio button.
   

Always remember that you can use the "Exchange Mail" link on the main SHSU web page to send and receive email if you ever run into a problem with your chosen email client.

Please call us (x4-1950) or place a workorder if you need assistance in checking your settings.

T Drive Moves

The T: drive was moved on 11/14/08 to more dependable, faster hardware configured for high availability and redundancy.

Please take this opportunity to review what you have in your department's T: drive. Please remove personal pictures, movies, and/or music as this directory must be used for University-business functions.

Look once again to evaluate your use of social security numbers and/or credit card information or other confidential data.

If you can no longer access any files that you could previously, please call the SHSU Helpdesk at 936.294.1950, e-mail helpdesk@shsu.edu, or create a SamWeb Computer Services work order.