SPSS 15

We now have the new license keys for SPSS that will require reinstallation of SPSS on your laptop (University-owned or personal). In order to continue using SPSS on your laptop, you will need to place a work order through SamWeb requesting the re-installation of the software. Please specify whether it is for a personal or a school issued computer. If it is a personal computer, a CD will be issued to you, so you can perform the installation.

DELTA

As previously stated in the September IR update, technical support for Blackboard, eCollege and ITV equipment now falls under the DELTA (Distance Education and Learning Technologies for Academics) division.

You may use any of the following methods to contact them:

Email: delta@shsu.edu
Phone: x42780

System Downtime

A number of the SHSU administrative computing systems (including SamMenu, Nell, SamWeb) will be unavailable this evening, October 16th starting at 6 pm as we continue upgrading the servers.

QVT

As previously mentioned in our March 2009 update, there were some concerns with the use of unencrypted passwords when accessing Nell. Our first step was to remove CRT and direct all users to SecureCRT. Now we are ready to remove QVT which also makes use of unencrypted passwords. Therefore as of Oct 9th, QVT will no longer be available. You will need to begin using SecureCRT to access Nell which can be accessed through Start, All Programs, SHSU Programs, Communications, CRT, and Nell-Secure. Any old shortcuts on your desktop to QVT will need to be removed manually by you as they will no longer work for you. You can do this by right-clicking on the shortcut located on your desktop and selecting Delete. If you need assistance in removing these shortcuts, creating new ones or accessing Nell using SecureCRT, please contact the Helpdesk.

Nell Downtime 10/02/2009

Friday, October 2nd, after 6pm we will bringing the NELL system down to
perform hardware upgrades. We do not have a time line on how long the
system will be unavailable but will send notification out as soon as it is
back online.

Thank you,
Computer Services Systems Team

FTP Access from Off Campus

This evening at 6PM, we will be disabling FTP access to UNX1 (www.shsu.edu) from off-campus. This change is being implemented due to security concerns. As an alternate solution, you can still connect with SecureFTP using FileZilla or preferred SFTP client. This will NOT affect on-campus FTP access.

FileZilla FTP Software

As previously stated in the August IR update, we have done away with the old FTP software, WS_FTP, and replaced it with the new FileZilla 3.2.3.1. FileZilla has been deployed to all computers on our domain except for the computer labs. Those users wishing to install the software can do so by following the instructions below.

Install Instructions:
*Click on Start, then Control Panel.
*Click on Add/Remove Programs, and then Add New Programs.
*Under the Add programs from your network list, click on FileZilla and then the Add button.
*The program will then be listed under Start > All Programs > SHSU Programs > Utility(s).

FileZilla is very similar to the older WS_FTP program, so usage of the new program should not be too different. If you have any trouble using the new FileZilla software please follow the guides we have created on our Technology Tutorials page:

• Setting Up SFTP Connection With Filezilla
• Moving Files Around With Filezilla

If you have any trouble with installation or use of the program please call the Helpdesk at 936-294-1950.