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IT@Sam Service Catalog

Service: Windows 7

Status

LIVE

Description

Windows 7 is the current Operating System release of Microsoft Windows, a series of operating systems produced by Microsoft for use on personal computers. An operating system (OS) is a collection of software that manages computer hardware resources and provides common services for computer programs. The operating system is a vital component of the system software in a computer system. Application programs require an operating system to function.

Standard Service Features

  • Save files securely
  • Colaborate with Collegues
  • Provides a campus file storage that is backed up.

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

Service Hours

24 hours a day, 7 days a week including holidays.

User Requirements

  • Be a current SHSU employee, student, alumni, or retiree.
  • A working network connection.
  • An Internet ready, working desktop or laptop connected to the campus network
  • Active computer account.

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

  • 99.9% uptime, not including scheduled change outages.
  • Restore service upon non-planned service outage.


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