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IT@Sam Services - Web Page Updates

Service: Web Page Updates

Status

LIVE

Description

Provide update services for webpages hosted on campus servers.

Standard Service Features

• Update Errors
• Upload Files & Changes to Websites.

Optional Service Features

None.

Delivery Scope

SHSU campus-wide, Departmental websites & Main SHSU site.

Delivery Channels

• SHSU work-order system.

Service Hours

M-F 8am - 5pm excluding holidays.

S-Sun - Emergency Only

User Requirements

• Be a current SHSU employee.
• Approval of the Website Editor for the page being updated.

Service Initiation

This service is obtained by submitting a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• 24hr response time on all request.
• Work completed within 2 business days.