IT@Sam Service Catalog

Service: Voicemail

Status

LIVE

Description

Voicemail service is available through Unified Messaging in Microsoft Exchange as an optional feature for users with VoIP telephone service.

Standard Service Features

• Customizable personal greeting
• Out of office feature
• Voicemail and email messages are consolidated into a universal mailbox

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

Users are able to retrieve messages through a telephone, computer, or PDA.

Service Hours

Voicemail service is available 24 hours a day, 7 days a week including holidays, unless service is interrupted due to unforeseen circumstances.  Occasional routine scheduled maintenance may occur.

User Requirements

Be a current SHSU employee or approved affiliate.

Service Initiation

This service may be acquired by placing a work order through the IT@Sam Work Order System, or by contacting the IT@Sam Service Desk at (936) 294-1950.

Service Support

Assistance with this service may be obtained by placing a work order through the IT@Sam Work Order System, or by contacting the IT@Sam Service Desk at (936) 294-1950.

Standard Costs

None.  Voicemail service is included with telephone service.

Optional Costs

None

Service Targets

Targets of this service are:

• 99.9% uptime, not including scheduled change outages.
• Restore service upon non-planned service outage.