SamWeb
My Sam
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Service: Video Support
Status
AVAILABLE
Description
Provides campus departments with access and support to video equipment.
Standard Service Features
- Collaborate with Delta to provide video equipment
- Provide technology support
Optional Service Features
None.
Delivery Scope
SHSU campus-wide.
Service Hours
24 hours a day, 7 days. Requests must be made in advance.
User Requirements
- Be a current SHSU employee
Service Initiation
This service is obtained by requesting access with a work-order.
Service Support
Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950
Standard Costs
None
Optional Costs
None
Service Targets
Targets of this service are:
- Response to the event request is within 1 Business Day
- If the equipment fails during an event, the downtime is not expected to be longer than 15 minutes
