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IT@Sam Service Catalog

Service: Video Support

Status

AVAILABLE

Description

Provides campus departments with access and support to video equipment.

Standard Service Features

  • Collaborate with Delta to provide video equipment
  • Provide technology support

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Service Hours

24 hours a day, 7 days. Requests must be made in advance.

User Requirements

  • Be a current SHSU employee

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

  • Response to the event request is within 1 Business Day
  • If the equipment fails during an event, the downtime is not expected to be longer than 15 minutes


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