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IT@Sam Service Catalog

Service: Telephone Setup




SHSU uses Cisco Unified IP Phones for everyday business calling needs.  Cisco phones are user-friendly and have a variety of customizable features such as caller ID, ringtone, background, and volume.

Standard Service Features

The basic model Cisco phone is a high-resolution, full-featured handset that provides two programmable line and feature buttons.  It comes standard with speakerphone and has four interactive feature keys for options such as Hold, Transfer, Call Forward and Redial.

Optional Service Features

Advanced model phones and accessories are available and provide additional features that may include the following:

  • Additional programmable line and feature buttons
  • Color touch-screen
  • Wideband speakerphone conferencing

Delivery Scope

SHSU campus-wide.

Delivery Channels

Cisco Unified IP Phones connected to an active SHSU network port with telephone service.

Service Hours

Working phones can be utilized 24 hours a day, 7 days a week including holidays.

User Requirements

Be a current SHSU employee or approved affiliate.

Service Initiation

Employees can view the phone request form, which includes pricing and model features, by visiting the IT@Sam home page and then selecting Self Service > Request Phone.  Once a selection is made and this form is completed, it can be attached to an IT@Sam work order for processing.  Please contact the IT@Sam Service Desk at (936) 294-1950 if you have any problems accessing this document or placing your work order.

Service Support

Employees are able to easily customize most phone features such as ringtone, background, and volume.  Please visit the IT@Sam home page and go to Self Service > Training Guides > Communication > Cisco IP Phones for information regarding telephone set-up.
If you need to change the caller ID, add/remove additional lines, physically relocate or remove a phone, or make any changes that are not found in the training guide, please place a work order through the IT@Sam Work Order System, or contact the IT@Sam Service Desk at (936) 294-1950.

Standard Costs

Pricing varies based on the phone model that is selected for purchase.  Current pricing can be viewed by visiting the IT@Sam home page and then selecting Self Service > Request Phone.

Optional Costs


Service Targets

Targets of this service are:

  • 99.9% uptime, not including scheduled change outages.
  • Restore service upon non-planned service outage.

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