IT@Sam Service Catalog

Service: Telephone Service

Status

LIVE

Description

Provides campus departments telephone (voice) access to make calls internally and externally.

Standard Service Features

• Local calling
• Conference calling
• Call forwarding
• Caller ID

Optional Service Features

• Long distance calling
• Voicemail

Delivery Scope

SHSU campus-wide.

Delivery Channels

• Cisco VoIP handsets

Service Hours

Telephone service is available 24 hours a day, 7 days a week including holidays, unless service is interrupted due to unforeseen circumstances.

User Requirements

• A working network connection.
• A Cisco VoIP headset.
• Active computer account.

Service Initiation

This service may be acquired by placing a work order through the IT@Sam Work Order System, or by contacting the IT@Sam Service Desk at (936) 294-1950.

Service Support

Assistance with this service may be obtained by placing a work order through the IT@Sam Work Order System, or by contacting the IT@Sam Service Desk at (936) 294-1950.

Standard Costs

Local service is billed at $100.00 upon initial set up, and at $100.00 per each year thereafter until service disconnection is requested by the department.

Optional Costs

Long distance service is billed at $37.00 upon initial set up, and at $37.00 per each year thereafter until service disconnection is requested by the department.

Service Targets

Targets of this service are:

• 99.9% uptime, not including scheduled change outages.
• Restore service upon non-planned service outage.