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IT@Sam Service Catalog

Service: FY2013 Year End Deadlines




Provides campus departments with cut off dates for year-end purchasing. This will allow IT@Sam to time purchases to meet Finance and Operations deadline dates.

Standard Service Features

  • Technology purchases that require legal review; Cherwell request must be submitted by 5:00 p.m. 06/06/14
  • Technology purchases; Cherwell request must be submitted by 5:00 p.m. 07/11/14
  • Departments FOP uploaded to Cherwell request and/or Exception request form must be received in IT by 5:00 p.m. 08/08/14

Optional Service Features

Payment Authorizations that are received after deadlines will be processed for FY14

Delivery Scope

SHSU Institution wide

Delivery Channels

Service Hours

Monday-Friday 8am - 5pm, with the exception of University observed holidays

User Requirements

  • Be a current SHSU employee, student, alumni, or retiree.
  • A working network connection.
  • An Internet ready, working desktop or laptop connected to the campus network
  • Active computer account.

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs


Optional Costs


Service Targets

  • 99.9% uptime, not including scheduled change outages.
  • Restore service upon non-planned service outage.


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