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IT@Sam Service Catalog

Service: Tech Shop

Status

AVAILABLE

Description

Provides support for all SHSU owned equipment such as PCs, Macs, printer, scanners, harddrives, and tablets.

Standard Service Features

  • Basic troubleshooting
  • RMA services were applicable

Optional Service Features

None.

Delivery Scope

  • Client Services Service Desk
  • Client Services Tech Shop

Service Hours

Monday – Friday, 8am – 5pm

User Requirements

  • Be a current SHSU employee, student, alumni, or retiree.
  • Active computer account.

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

  • 99.9% uptime, not including scheduled change outages.
  • Restore service upon non-planned service outage.


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