IT@Sam Service Catalog

Service: Tech Shop

Status

AVAILABLE

Description

Provides support for all SHSU owned equipment such as PCs, Macs, printer, scanners, harddrives, and tablets.

Standard Service Features

• Basic troubleshooting
• RMA services were applicable

Optional Service Features

None.

Delivery Scope

• Client Services Service Desk
• Client Services Tech Shop

Service Hours

Monday – Friday, 8am – 5pm

User Requirements

• Be a current SHSU employee, student, alumni, or retiree.
• Active computer account.

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• 99.9% uptime, not including scheduled change outages.
• Restore service upon non-planned service outage.