IT@Sam Service Catalog

Service: Sound Systems

Status

AVAILABLE

Description

Provide Sound Systems for Academic Special Events

Standard Service Features

• Provide microphone (wireless or wired).
• Provide AMP.
• Cable Management
• Testing
• Troubleshooting

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

• On-Site

Service Hours

24 hours a day, 7 days. Requests must be made in advance.

User Requirements

• Be a current SHSU employee, student, alumni, or retiree.
• Active computer account.

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• Response to the event request is within 1 Business Day
• If the equipment fails during an event, the downtime is not expected to be longer than 15 minutes.