IT@Sam Service Catalog

Service: Software Deployment

Status

LIVE

Description

Provide campus community with academic and business applications.

Standard Service Features

• Coordinate Testing and deployment of  software packages to campus workstations

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

• SHSU desktops or laptops with network access
• Remote Desktop
• SSL VPN Web Access: http://secure.shsu.edu/

Service Hours

24 hours a day, 7 days a week including holidays.

User Requirements

• Be a current SHSU employee, student, alumni, or retiree.
• A working network connection.
• An Internet ready, working desktop or laptop connected to the campus network
• Active computer account.

Service Initiation

This service is obtained by requesting access with a work-order.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950

Standard Costs

Specialized software might be charged to department.

Optional Costs

None

Service Targets

Targets of this service are:

• 99.9% uptime, not including scheduled change outages.
• Restore service upon non-planned service outage.