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IT@Sam Service Catalog

Service: Projectors

Status

AVAILABLE

Description

Provides projectors and technology support for SHSU Classrooms and Instructional Labs.

Standard Service Features

  • Clean Filter
  • Replace Lamp
  • Troubshoot & Repair
  • Maintenance
  • Program Extron Controllers
  • Provide Training
  • Projector Replacement
  • Quote to upgrade classroom technology
  • Connect projector to personal or deparmental laptop

Optional Service Features

  • Connect projector to personal or department laptop

Delivery Scope

  • SHSU Classrooms and Instructional Labs.

Delivery Channels

  • On-Site

Service Hours

M-Th 8:00am - 9:00pm and F 8:00am - 6:00pm

Exceptions can be made for academic use if we know in advance that support will be needed.

User Requirements

  • Be a current SHSU employee

Service Initiation

This service is obtained by request through the IT@Sam Work Order System.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop.

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

  • For Instructional classrooms/labs - Arrive on-site within 10 minutes of receiving the call during Business Hours.
  • Resolve within 1 Business Day

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