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IT@Sam Service Catalog

Service: Network Access




Nell is the legacy University database

Standard Service Features

  • Sends and receives electronic messages.
  • Receives voicemail
  • Provides a calendar feature with scheduling capability.
  • Provides a campus e-mail address directory, Global Address List.
  • Allows for 50MB (retiree, alumni), 80MB (student), and 180MB (faculty/staff) storage space by default.
  • Allows for sending and receiving files as attachments.
  • Web access to your mailbox and calendar items when away from your office and home.
  • Provides server-side virus and spam filtering.
  • Allows for shared mailboxes, contacts, and calendars
  • Allows creation of personal distribution lists and personal contacts.

Optional Service Features


Delivery Scope

SHSU campus-wide.

Delivery Channels

  • SHSU desktops or laptops (Outlook, Mac Mail, Entourage, most any mail client)
  • Smartphone & PDA
  • Web Access: http://cas.shsu.edu/owa

Service Hours

24 hours a day, 7 days a week including holidays.

User Requirements

  • Be a current SHSU employee, student, alumni, or retiree.
  • A working network connection.
  • An Internet ready, working desktop or laptop connected to the campus network
  • Active computer account.

Service Initiation

This service is obtained automatically upon account creation through SamWeb (ww2.shsu.edu).

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop.

Standard Costs


Optional Costs


Service Targets

Targets of this service are:

  • 99.9% uptime, not including scheduled change outages.
  • Restore service upon non-planned service outage.

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