IT@Sam Services - Nell

Service: Nell

Status

LIVE

Description

Nell is the university legacy ERP system. Most programs that exist on Nell and SamMenu have been replaced by Banner and Cognos.

Standard Service Features

• Access to historical information about financial accounts, payroll, and student information

Optional Service Features

None.

Delivery Scope

SHSU campus-wide.

Delivery Channels

• SHSU desktops or managed laptops
• Remote Desktop

Service Hours

24 hours a day, 7 days a week including holidays.

User Requirements

• Be a current SHSU employee and have a business need
• A working network connection
• An Internet ready, working desktop or laptop
• Active computer account

Service Initiation

This service is obtained by submitting a Computer Account Request Form.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop.

Standard Costs

None

Optional Costs

None

Service Targets

Targets of this service are:

• 99.9% uptime, not including scheduled change outages.
• Restore service within a reasonable timeframe upon non-planned service outage.