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IT@Sam Services - Nell

Steps to take:

Service: Nell




Nell is the university legacy ERP system. Most programs that exist on Nell and SamMenu have been replaced by Banner and Cognos.

Standard Service Features

  • Access to historical information about financial accounts, payroll, and student information

Optional Service Features


Delivery Scope

SHSU campus-wide.

Delivery Channels

  • SHSU desktops or managed laptops
  • Remote Desktop

Service Hours

24 hours a day, 7 days a week including holidays.

User Requirements

  • Be a current SHSU employee and have a business need
  • A working network connection
  • An Internet ready, working desktop or laptop
  • Active computer account

Service Initiation

This service is obtained by submitting a Computer Account Request Form.

Service Support

Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop.

Standard Costs


Optional Costs


Service Targets

Targets of this service are:

  • 99.9% uptime, not including scheduled change outages.
  • Restore service within a reasonable timeframe upon non-planned service outage.

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